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Brand Manager-Xperience Restaurant Group

3 months ago

Cypress, California, United States Xperience XRG Full time
X perience

R estaurant

G roup is driven by team members who have a relentless passion for hospitality. Our expectations are high, and we never settle for anything less than delicious. Is that you? If so, join our family

Wait there's more, XRG offers

Competitive salary & Profit for Partners Program (generous bonus structure)Career growth opportunities. We love to promote from within # X perience R eal G rowthSafety and Compliance Incentive ProgramProfessional Development Reimbursement Program (tuition reimbursement)FREE FOOD Monthly Meal Card allowance to use at any of our locations/brandsPaid vacationPaid sick leave (*Eligible in CA, CO, AZ, MA, MD, WA, NY, IL only)Comprehensive Benefits; Medical, Dental, Vison, and 401(k)match*Company paid Life InsurancePet Insurance, Legal Services and morePurpose


The Brand Manager oversees and manages all aspects of the company's signature dining establishments, ensuring its smooth and successful operation.

In an elevated dining setting, the Brand Manager plays a crucial role in creating a world class dining experience for guests while also maintaining the financial health of the business.

This position must execute against brand strategies and initiatives by leading the team in a manner that maintains company and brand standards for all facets of the operation.

DUTIES & RESPONSIBILITIES

Operational Leadership:
Implement operational policies, procedures, and standards that align with the brand and ensure efficiency, consistency, and excellence.
Monitor key performance indicators (KPIs) to assist in identifying recommended areas of improvement to optimize performance and profitability.
Monitor seasonal menus, wine lists, and special promotions ensuring they align with the restaurant's brand and target market.

Staff Training and Development:
Partner with the Training Department to implement training programs for all front-of-house and back-of-house staff, including managers and chefs.

Conduct or assist with conducting training sessions to educate staff on service standards, menu knowledge, wine pairings, hospitality etiquette, and other relevant topics.

Provide ongoing coaching, feedback, and support to ensure management and staff are equipped with the knowledge and skills to deliver exceptional service.

Foster a culture of continuous learning and professional development to promote career growth and employee retention.

Guest Experience:
Monitor guest feedback and reviews and take proactive measures to address concerns and enhance satisfaction.

Work closely with the management team to implement programs to enhance guest loyalty, drive repeat business, and attract new clientele.


Financial Management:
Monitor financial performance against pre-determined targets.
Manage cost control measures to optimize profitability while maintaining high quality standards.
Review financial reports, and make data-driven recommendations for improving financial performance.
Assists and/ or completes additional tasks as assigned.
QUALIFICATIONS & SKILLS

Bachelor's degree in hospitality management, Business Administration, or related field or equivalent work experience.
Minimum of 6 years of progressive management experience in fine dining or upscale hospitality environment.
Proven track record of success in leading high-performing teams and delivering exceptional guest experiences.
Strong leadership, communication, and interpersonal skills.
Extensive knowledge of food and beverage operations, including menu development, wine service, and culinary trends.
Ability to thrive in a fast-paced, high-pressure environment and adapt to changing priorities.
Possession of or the ability to possess all state required work cards or certificationsProficient in Windows MS Office, Open Table, OutlookKnowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories and cost controlsKnowledge of state and local laws as it applies to liquor, labor, and health code regulationsExperience with POS systems and back office reporting systemsAbility to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the publicProof of eligibility to work in the United StatesValid Driver's License21+ years of ageWORKING CONDITIONS


The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.


Small to medium office or shared workspaceWork indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floorsWork in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume.

Fast paced, high-volume, full-service restaurantWork varied shifts to include days, nights, weekends and holidays.

PHYSICAL REQUIREMENTS


The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.


Ability to walk long periods of timeAbility to stand for long periods of timeAbility to use hands to handle, control, or feel objects, tools, or controls.


DISCLAIMER
This job description is a summary of duties, which you as a

Brand Manager

are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties.

You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.

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