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Bilingual Partner Service Desk Associate

3 months ago

Milford, Ohio, United States ApTask Full time
About the Company:
The company is a prominent global IT services and consulting firm that caters to clients across diverse industries like banking, financial services, retail, manufacturing, and healthcare. Renowned for its commitment to innovation and workforce development, the company boasts an extensive range of services from IT solutions to business process outsourcing.
They are currently seeking a skilled Bilingual Partner Service Desk Associate to join their team.

Salary Offered: $40K-$45K per Year

Job Overview:
  • Managing media content within specific workflow-based Operations and ensuring QA Content monitoring & reconciliation.
  • The ideal candidate should have strong written and verbal communication skills, ability to take ownership of tasks, and experience in issue tracking and reporting.
  • Working Hours: 8am EST - 1am EST
  • Must be proficient in Portuguese
Key Responsibilities:
  • Timely escalation and communication of issues, handling escalated matters, and collaborating with various teams for network/video problem resolution
  • Execution of all monitoring and reconciliation tasks within stipulated timeframes and maintaining high quality standards
  • Investigating and resolving cases/tickets related to assets
About the Employer:
The company is ApTask, a leading global provider of workforce solutions and talent acquisition services with a vision for shaping the future of work. As a key player in the industry, ApTask offers a wide array of services including staffing solutions, IT consulting, and project management. With a strong focus on excellence and innovation, ApTask presents exceptional opportunities for career advancement and professional development. By joining ApTask, you can contribute to connecting businesses with top professionals, enhancing workforce efficiency, and driving success in various sectors. Become a part of ApTask's journey towards empowering organizations and cultivating a diverse and inclusive workplace culture.

Applicants may be requested to participate in either in-person or video interviews. Moreover, candidates might need to provide state or government-issued identification documents during the interview process.

Candidate Data Privacy:
At ApTask, safeguarding your privacy is a top priority. During recruitment, certain Personally Identifiable Information (PII) may be required by clients for verification purposes. Rest assured, we adhere to strict confidentiality standards and comply with data protection laws. Please be informed that only essential information is collected as per client specifications and sensitive details are not requested initially.

If you have any queries regarding your personal data, our compliance team is available to assist.