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Customer Service Representative

2 months ago

Milford, Ohio, United States Beneficial Talent Source Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Beneficial Talent Source. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical assistance to service technicians via phone or email.
  • Offer sales support to our Channel Partner sales network.
  • Document technical service calls using specified software.
  • Conduct failure analysis for responsible products and work with engineers/vendors for a resolution.
  • Create all technical documentation required.
  • Deliver technical training to live groups and/or webcast groups.
  • Prepare necessary reports for responsible products.
  • Assist sales and procurement teams with third-party equipment decisions.
  • Collaborate with the engineering team on the testing of new products or product changes.

Requirements:

  • Associate degree in a related field or five years of related experience or equivalent combination of education and experience.
  • At least one year of customer support experience.
  • Strong mechanical knowledge.

Benefits:

  • Equal Employment Opportunity employer.
  • Committed to diversity and inclusion.