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Service Desk Associate

2 months ago

Milford, Ohio, United States ApTask Full time
About the Role:

The Service Desk Associate will be responsible for providing timely and effective support to clients, escalating and communicating issues, and working closely with cross-functional teams and vendors/providers to resolve network/video issues.

Key Responsibilities:

  • Escalate and communicate issues on time and handle escalated issues
  • Work on all reconciling and monitoring workflows within the specific turnaround time and with excellent quality
  • Investigate and provide resolution for cases/tickets concerning assets
  • Involved in testing of new tools and dashboards
  • Active awareness of multiple simultaneous case tickets with meticulous attention to detail
  • Ability to provide insights, RCA's(root cause analysis) and suggestions based on observations from the end customers and their experience


About ApTask:

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

Candidate Data Collection Disclaimer:

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com