Service Desk Associate

2 months ago


Milford, Ohio, United States ApTask Full time
About ApTask

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.

Job DescriptionKey Responsibilities
  • Escalate and communicate issues in a timely manner, handle escalated issues, and work closely with cross-functional teams and vendors/providers to resolve network/video issues.
  • Fluent in Portuguese.
  • Work on all reconciling and monitoring workflows within the specific turnaround time and with excellent quality.
  • Investigate and provide resolution for cases/tickets concerning assets.
  • Involved in testing of new tools and dashboards.
  • Active awareness of multiple simultaneous case tickets with meticulous attention to detail.
  • Ability to provide insights, RCA's(root cause analysis) and suggestions based on observations from the end customers and their experience.
About Client

The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.

It offers a comprehensive set of services, including: IT Services: Application development, maintenance, and testing. Consulting: Business consulting, IT strategy, and digital transformation. Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency. Enterprise Solutions: Implementation and support of enterprise-level software solutions. Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.

Salary: $45K/Annum


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