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Vice President, Service Management II

3 months ago

Pittsburgh, Pennsylvania, United States BNY Mellon Full time
Sr. Specialist, Service Management
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology.

We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration.

Known as the bank of banks - 97% of the worlds top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn.

Today, were approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself.

This is what

#LifeAtBNYMellon

is all about.
Were seeking a future team member in the role of

Sr. Specialist, Service Management

to join our End Point Services team,

and will work a Hybrid schedule (2-3 days per week in-office required) .

Candidate must reside within a commutable distance to this work location, as we are unable to accommodate 100% virtual work arrangements.


This role is located in

Pittsburgh, PA or Lake Mary, FL.
In this role, youll make an impact in the following ways:
Partnering with Technology Service Group PSAL's (Production Application Service Leads) the individual will collaborate to mitigate risk and improve compliance as it relates to enterprise-wide controls including:

Monitoring & Automation controls
Change, Incident and Problem Management
Technology Asset Management and Evergreen initiatives for SW, HW & OS
Vulnerabilities, Dynamic & Static scanning
Critical Control Defects
Data Quality management
Technology Risk management

The individual will familiarize themselves with TSG infrastructure and applications, and represent TSG as it relates to Vulnerability Management, Technology Resiliency, Asset Management, Change/Incident/Problem management, Monitoring, and overall Application Support
Collaborate with TSG platform leads (Storage, Database, Messaging, Networks, Endpoint Services, Compute), to drive process improvement and risk mitigation.
Apply understanding of various monitoring systems, heat-maps, dashboards for a wide range of application and infrastructure technologies (i

e:
Orion, AppD, Splunk, Moogsoft, etc.) to assess and correlate events to reduce risk and business impact.
Lead the assessment, monitoring and reporting on technology infrastructure risks inherent to business applications and drive necessary risk mitigation.
Actively participate in Change and Incident management forums, defining lessons learned and actioning take-aways to improve overall performance improvement and risk management,
Define, document, and maintain How To guides, standard operating procedures, and best practices.
To be successful in this role, were seeking the following:

Strong technical expertise in two or more related Technology Infrastructure domains such as Communication Networks, Computing / Middleware / Server Platforms, Endpoint platforms, Data Centers, and/or Cyber Security.

Communication skills must range from participation in detailed technical discussions to business-oriented presentations, working closely with senior management.
Demonstrated ability to lead people and projects and drive them forward in a collaborative manner.
Experience in assessing controls on platforms such as Linux / UNIX or Windows or Mainframe environments.

Bachelor's degree in computer science or a related discipline, or equivalent work experience5+ years of experience in IT; 2+ years in IT Service Management role required; experience in the financial services industry is a plus.

At BNY Mellon, our inclusive culture speaks for itself.

Heres a few of our awards:
Fortune Worlds Most Admired Companies & Top 20 for Diversity and Inclusion
Bloombergs Gender Equality Index (GEI)
Human Rights Campaign Foundation, 100% score Corporate Equality Index
Best Places to Work for Disability Inclusion

, Disability:
IN 100% score
100 Best Workplaces for Innovators, Fast Company
CDPs Climate Change A List

Our Benefits:


BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

We provide access to flexible global resources and tools for your lifes journey.

Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team one that is representative and inclusive of the diverse talent, clients and communities we work with and serve and to empower our team to do their best work.

We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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