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Front Office Clinic Lead

3 months ago

Phoenix, Arizona, United States Center for Orthopedic and Research Excel Full time
Job DescriptionJob Description

Benefits:

  • $19-20
  • Competitive Health & Welfare Benefits
  • Monthly $43 stipend to use toward ancillary benefits
  • HSA with qualifying HDHP plans with company match
  • 401k plan after 6 months of service with company match (Part-time employees included)
  • Employee Assistance Program that is available 24/7 to provide support
  • Employee Wellness Events

Minimum Qualifications:

HSD or GED

  • Three years of working experience in a medical practice or clinic.
  • Must have working knowledge regarding medical insurance requirements.

Preferred:

  • Previous supervisory experience in a medical clinic setting is preferred.

Essential Functions

  • In consort with Practice Manager, coach and lead all front office staff to instill the organization's mission, vision, and core values through education, demonstration, huddles, and results.
  • Demonstrate outcomes as measured through established metrics and patient satisfaction surveys.
  • Ensures, coordinates and leads through demonstration the responsibility for all clinic staff to collect patient copayments and past due accounts.
  • Ensures and coordinates all clinic staff verify demographic and insurance information via real-time eligibility or utilizing payor websites.
  • Leads staff to efficiently direct patient flow throughout the clinic. Assist front office staff as needed with checking patients in and out. Assists back office as needed with rooming patients and intake of medical history into EMR.
  • Assists Practice Manager with the supervision of all front office clinic staff and is the primary contact person for all front office staff.
  • Assists the Practice Manager with clinic operations and audits as assigned. Supports back-office clinic lead as necessary.
  • In consort with the Practice Manager will train and orient new employees. Shall lead ongoing quality monitoring of competencies of staff and assist in training and educations of all staff.
  • Assists the Practice Manager in coordinating employee evaluations and administering corrective actions.
  • Organizes and conducts clinic site council meetings.
  • Interacts with patients and customers daily to resolve patient issues and concerns.
  • Works in partnership with the physicians, physician assistants, and back-office staff to provide excellent customer service.
  • Assists the Practice Manager with staffing and assigning work areas and shifts.
  • Assisting the Practice Manager in placing office supply orders and inventory management.

About us:

The Center for Orthopedic Research and Education, We don't mean to brag but did you know The CORE Institute has been ranked by Ranking Arizona: The Best of Arizona Businesses?

  • #1 for Orthopedic Practices
  • #1 for Healthiest Healthcare Employers
  • #3 for Best Healthcare Workplace Culture
  • Winner in Best Places to Work