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Front Office Representative
2 months ago
We are seeking a highly skilled and detail-oriented Front Office Representative to join our team at the Center for Orthopedic Research and Education. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing patient registration, and ensuring seamless communication with our medical team.
Key Responsibilities- Patient Registration: Accurately collect and verify patient demographic and insurance information, ensuring all necessary documents are completed and signed correctly.
- Financial Management: Collect co-payments, co-insurances, and past-due account balances, and establish payment plans based on authority levels.
- Insurance Verification: Evaluate patient financial status and accurately complete and interpret insurance verification and benefits.
- Scheduling: Schedule follow-up appointments, review patient insurance coverage, and notify patients of any coverage issues.
- Communication: Communicate effectively with patients, physicians, and staff, maintaining a professional and courteous demeanor at all times.
- Administrative Tasks: Maintain accurate and up-to-date patient records, scan patient information into the computer, and perform daily balancing of the cash drawer.
- Education: High School Diploma or Equivalent required.
- Experience: Minimum of one-two years of patient registration experience in a medical office or healthcare setting.
- Skills: Excellent communication and interpersonal skills, knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
The Center for Orthopedic Research and Education is a leading provider of orthopedic care, recognized for our commitment to excellence and patient satisfaction. We offer a dynamic and supportive work environment, with opportunities for growth and professional development.
