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Internal Sales Coordinator
3 months ago
Summary:
The Internal Sales Coordinator maintains communication with Astrophysics agents in assigned territories, searches for new sales opportunities, and responds to tenders. This role processes quotations to customers and issues internal sales orders. The Internal Sales Coordinator maintains customer files and assists in collections from customers and agents in assigned territories.
Essential Functions:
Customer Service
Take ownership of customer service program, including questions, forms, documentation, reporting, and suggested initiatives. Follow-up with all customers on their service experience. Document customer interactions, conversations and feedback. Provide timely feedback to management on service failures and customer concerns. Routinely generate and present customer service feedback reports to management.Administrative
Perform general office duties, such as ordering supplies, maintaining records management database systems, and basic bookkeeping. Create and assign service claims and complete required documentation. Provide quotations for service visits, warranty contracts and process orders accordingly. Track and follow-up on service claims and spare parts shipping. Routinely update performance metrics and other service reports. Assist in coordinating service training, including managing registration, supplies, and food catering. Assist in filtering the database for due preventative maintenance, schedule, and send a monthly list to field service team. Assist in managing the field service schedule to ensure accuracy and efficiency. Book travel arrangements for the service team. Additional tasks as assigned by management.Service Revenue Generation
Proactively research service revenue opportunities. Assist in service bids and quotes for warranty, parts etc. and work on documents or reports required. Consistently track machine warranty status and systematically contact customers for warranty interest. Demonstrate strong service knowledge, and persuasive salesmanship to effectively convey service and warranty value. Generate detailed reports on customers contacted, quoted and sales conversion rate. Achieve or exceed agreed warranty and service revenue generation targets.Education and Experience:
Bachelor's degree in business administration (B.A.) or related field 1-2 years of related experience Or equivalent combination of education and experience Word Processing software; Spreadsheet software and Internet software Bilingual - able to communicate, write and read in Spanish preferredPosition Type/Expected Hours of Work:
Full-time, 8:00 am – 5:00 pm (Hours subject to change based on the needs of the business.)Benefits and Perks:
Excellent medical, dental and vision benefits and 401K plan with 4% employer match 11 paid holidays, 10 PTO days, free donuts on Fridays, company luncheons and year end partyBe part of a meaningful security mission with opportunities for personal and professional growth and development. Join our Astrophysics family today
