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Senior Manager, Training and Advocacy

3 months ago

Baltimore, Maryland, United States NAACP Full time
POSITION TITLE: Senior Manager, Training and Advocacy

SUPERVISOR: Vice President, Training and Advocacy

DATE EFFECTIVE:

DATE REVISED:

LOCATION: Remote

TRAVEL: 50%

JOB CLASSIFICATION:

JOB LEVEL:

POSITION SUMMARY

The NAACP is seeking a Senior Manager, Training and Advocacy that will create, develop, implement, and conduct training, advocacy, and development programs for our field operations. This role is key to the growth and strengthening of our members, our units, and our Association

RESPONSIBILITIES/DUTIES
  • Assess training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives;
  • Create, organize, plan, and present various forms of onboarding, orientation, and skills training for employees;
  • Develop unique training programs to fulfill field and membership-specific needs to maintain or improve job skills;
  • Conduct annual learning and development needs assessments and develop strategies to support the ongoing needs of the company;
  • Develop learning and development programs and objectives and modify programs as needed;
  • Obtain and/or develop effective training materials utilizing various media;
  • Create and/or acquire training procedure manuals, guides, and course materials;
  • Present training and development programs using various forms and formats, including group discussions, lectures, simulations, and videos;
  • Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements;
  • Assess prepared training materials;
  • Evaluate program effectiveness through assessments, surveys, and feedback;
  • Ensure delivery methods (in person or online) are effective and return the desired results;
  • Develop and manage learning and development budget;
  • Train and coach leaders and others involved in employee development efforts;
  • Ensure the learning management system is effectively configured and utilized;
  • Plan, organize, and/or facilitate employee development and training events;
  • Develop and maintain organizational communications to ensure employees know training and development events and resources;
  • Conduct follow-up studies of completed learning events to evaluate and measure results;
  • Maintain knowledge of the latest trends in training and development;
  • Prepare and implement training budget;
  • Maintain records and reports of expenses; and
  • Perform other related duties that may be assigned by the Vice President, Training and Advocacy, or other designees.
QUALIFICATIONS

Education/Professional Experience
  • Bachelor's degree in Human Resources, Organizational Effectiveness, Business Administration, or a closely related field preferred;
  • Three years of experience designing and implementing learning and development programs required;
  • At least three years of training experience is required;
  • Experience in community organizing, constituent services, and government advocacy is required;
  • Ability to clearly convey concepts and strategies in verbal/written communications; able to simplify complexity and develop succinct and focused messages;
  • Ability to build rapport and credibility among cross-functional teams and within all levels of the organization; and
  • Detail-oriented and the ability to set priorities and objectives.
Required skills/Abilities
  • Strong work ethic with an ability to self-start, work independently, and proactively problem-solve;
  • Excellent verbal and written communication skills;
  • Strong presentation skills;
  • Adept with a variety of multimedia training platforms and methods;
  • Ability to evaluate and research training options and alternatives;
  • Ability to design and implement effective training and development; and
  • Extremely proficient with Microsoft Office Suite and related program software.