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Customer Service Representative Bilingual

3 months ago

Stoughton, Massachusetts, United States Tempus Unlimited Inc Full time

The Customer Service Representative role at Tempus Unlimited involves various responsibilities, serving as the primary point of contact for consumer inquiries and program-related resource information. As the frontline representatives, we handle inbound calls in a

dynamic and busy customer service call center.

Proficiency in Spanish is a plus.

New employees will spend their initial 30 days at the office before potential hybrid work arrangements are considered. This is a full-time position requiring 35 hours per week.

Essential Duties:

  • Responding to consumer inquiries
  • Troubleshooting and resolving issues
  • Providing program-related resource information
  • Acting as liaisons between departments

Requirements:

  • Experience in fast-paced customer service environments
  • Proficiency in languages such as Spanish, Chinese, Haitian-Creole, Portuguese, etc.
  • High School Diploma

Competencies:

  • Professional and empathetic demeanor
  • Detail-oriented
  • Efficient team player
  • Self-driven
  • Proficient in data entry and basic formulas
  • Quick learner
  • Punctual and reliable

Benefits:

  • Sign-on bonus
  • Flexible work schedules
  • 25 days of paid time off per year
  • Health and wellness benefits
  • Life and disability insurance
  • On-site gym and wellness programs
  • Annual merit-based reviews
  • Employee recognition initiative
  • Retirement plan
  • Training and career development opportunities

About Tempus Unlimited:

Tempus Unlimited, formerly known as Cerebral Palsy of Massachusetts, has been providing support services since 1950. Our organization is dedicated to helping individuals with disabilities lead independent lives.

With a strong workforce of 500 employees across Massachusetts and Pennsylvania, we aim to integrate people with disabilities into all aspects of society.


Join our diverse team at Tempus Unlimited and be part of an exceptional organization.