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Customer Care Operations Specialist

2 months ago

Marquand, Missouri, United States Xpress Global Systems (XGSI) Full time

Xpress Global Systems (XGS) is in search of a committed professional to fill the role of Customer Care Operations Specialist. As a leader in our industry, we prioritize exceptional service delivery to our clientele. This position entails providing essential administrative assistance to Service Center Operations, addressing customer inquiries, generating reports, and executing data entry tasks. The successful candidate will demonstrate excellent communication abilities, meticulous attention to detail, and the capacity to excel in a dynamic work environment.

Position Title: Customer Care Operations Specialist

Company: Xpress Global Systems (XGS)

Key Responsibilities:
  • Deliver administrative support, including handling phone calls, data entry, and written correspondence
  • Exhibit a positive attitude and maintain professionalism when interacting with customers
  • Respond efficiently to customer inquiries and concerns
  • Engage with both internal and external customers through various communication channels
  • Assist in coordinating driver schedules and route assignments
  • Ensure adherence to regulations and compile necessary reports
  • Perform additional tasks as required
  • May assist with loading and unloading freight as needed
Required Qualifications:
  • 1-3 years of clerical experience within the transportation sector
  • Experience in warehouse operations and WMS is preferred
  • Familiarity with AS400 systems is advantageous
  • Proficiency in computer applications is essential
  • Demonstrated excellent attendance and physical capabilities

Xpress Global Systems (XGS) emphasizes teamwork, professional growth, and community engagement. We are dedicated to making a significant impact in our industry.

Work Environment

The majority of work will be conducted in an office environment, with occasional exposure to operational conditions. Personal protective equipment may be necessary. Safety is a top priority in all job functions.

This job description highlights the primary responsibilities and qualifications, with the potential for additional duties as required. XGS reserves the right to adjust job responsibilities as needed.