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Customer Service Representative

3 months ago

Albany, New York, United States Appolo Heating Full time

Appolo Heating | Full time

**Customer Service Representative / Dispatcher**

Albany, United States | Posted on 01/13/2022

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Industry Customer Service **Job Description**

**Appolo Heating** is looking to add a **full-time Customer Service Representative / Dispatcher** to our team in the **Albany, NY**

This Customer Service Representative / Dispatcher position pays a **competitive wage** depending on experience. You would also be eligible for our excellent benefits package which includes **health insurance, dental, vision, paid holidays, a 401(K) with company match, life insurance, and a PTO program**. If this sounds like the opportunity that you've been looking for, fill out our initial **3-minute, mobile-friendly application**

**ABOUT APPOLO HEATING**

Appolo Heating was established in 1968 and has been family-run to this day. We strive to meet the heating, air conditioning, indoor air quality, and other HVAC needs of our customers. Our interaction with our customers is like a true partnership. With every customer, we are committed to and focused on ensuring that they remain happy and our relationship remains healthy. Providing incredible customer service and technical expertise of the highest quality is our top priority.

Here at Appolo Heating, everyone contributes equally and plays an important part in our success. That is why we offer the **opportunity for career advancements, a competitive salary, and an excellent benefits package**. We also provide **continuous learning and training opportunities** as well as a **supportive, team-focused atmosphere**.

**A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER**

Each day, you arrive at our HVAC office ready to ensure that our clients are being heard and receiving the best service possible. Using your professional and friendly attitude, you answer incoming client calls and dispatch HVAC service calls to field technicians. You schedule appointments to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. As necessary, you keep clients updated and informed. You truly demonstrate your value as our Customer Service Representative / Dispatcher by working hard to ensure maximum scheduling efficiency without compromising client satisfaction.

**QUALIFICATIONS**

At least 1 year of customer service experience

Basic computer skills

Location: 12084

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