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Production Support Specialist

3 months ago

Chicago, Illinois, United States Saxon Global Full time
C&IS Digital Support organization is looking for support Consultant who can work under general supervision (but works independently). They will be responsible for day-to-day production support for multiple tier 0 (most critical) external client applications. This role will support our clients and partners and will liaise with upstream and downstream application teams.

Job responsibility includes:
Candidate will be responsible to provide L1/L2/L3 support in issue monitoring, troubleshooting and resolution.

Candidate should have good troubleshooting and analysis skills and able to understand application workflow to provide support to production streams.



  • Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement.
  • Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support.
  • Monitor and attend to all alerts and escalate production issues as needed to relevant teams and management.
  • Coordinate with various teams including offshore support staff and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
  • Candidate will be responsible to attend on-call after office hours including weekend to support High and Critical production issue.
  • Actively contribute to the supportability of the applications as well as continuous service improvement projects.
  • Develop understanding of NTs systems and products utilizing reference materials and support procedures.
  • Adherence to corporate standards at all times.
Skill Set & Experience includes:

5+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.



  • Extensive Knowledge of Java, PCF, Web Services (Rest and SOAP)
  • Extensive Knowledge of SQL and PL/SQL
  • Extensive Knowledge of Unix/Linux Commands and scripting
  • Experience with Solace, MQ
  • Experience with Dynatrace
  • Experience in XP and DevOps technical practices
  • Experience in automation using scripting languages like shell, python etc. is preferred.
Nice to have Azure/AWS cloud knowledge.

  • Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. The ideal candidate can explain technical issues in laymans terms and translate business needs to technology teams and back.
  • Team player will be working as part of a global support team, cross training and supporting multiple critical Asset management front office applications.
  • Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow is beneficial.
  • Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents.
  • Works closely with other technology teams such as Development, Infrastructure and vended software support teams.
  • Individuals who embrace AGILE principles and practices

Required Skills :
Word

Notes :

Selling points for candidate :

Project Verification Info :

The information provided below is for Apex Systems AV use only and is not to be distributed publicly, or to any third party.

Any distribution of the below information will result in corrective action from Apex Systems Vendor Management.

MSA:

Blanket Approval Received Client Letter:
Will Provide
Candidate must be your W2 Employee :Yes

Exclusive to Apex :
No

Face to face interview required :No

Candidate must be local :
No
Candidate must be authorized to work without sponsorship ::No

Interview times set :
:No

Type of project :
Other Project Type

Master Job Title :
VMS Access Entry

Branch Code :
Chicago