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Production Support Specialist
2 months ago
Group One Trading is seeking a highly skilled Production Support Engineer to join our team. As a key member of our Application Support Team, you will be responsible for providing top-notch support to our users, troubleshooting complex issues, and collaborating with cross-functional teams to ensure the smooth operation of our proprietary trading system.
Responsibilities:- Provide timely and effective support to all users, including troubleshooting and resolving technical issues
- Collaborate with teams to identify and resolve potential issues before they become major problems
- Develop and maintain documentation to enhance system stability and performance
- Participate in continuous improvement efforts to enhance the overall user experience
- Work closely with the technology team to ensure seamless integration of new systems and technologies
- Minimum of 2 years of experience working in a technical role
- Proficient in providing support, troubleshooting, and configuring system hardware
- Expertise in troubleshooting Windows Desktop and Server Operating Systems, including Windows 10, 11, Windows Server 2016, 2019, and 2022
- Knowledgeable in Microsoft Active Directory/AAD/Entra, Azure, DHCP, DNS, Exchange Online, and deployment of Windows Updates
- Familiarity with Microsoft SQL Server & SQL Database Management
- Experience working with a VMware vSphere environment
- Demonstrated proactive problem-solving and critical thinking skills
- Understanding of fundamental networking concepts, including TCP/IP, FTP, and routing
- Competitive salary and performance-based bonus
- 401(k) and Roth 401(k) retirement plans with employer matching
- Medical, dental, vision, and generous vacation time
- Paid holidays, parental leave, and flexible spending accounts (FSA) for health care, dependent daycare, and parking or mass transit expenses
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.