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Clinical Phones Operator

3 months ago

Orland Park, Illinois, United States SkinMD Full time
Clinical Phones Operator Job Description

Our Clinical Phones Operator is an essential part of our team in providing dermatology patient care. The ideal candidate must be a self-starter, team player, and patient focused. Dermatology experience is strongly preferred, however, willing to train the right candidate Responsible for scheduling all surgical appointments, communicating with patients regarding medication, lab results, and tissue diagnosis, maintaining medical supply inventory, and ensuring compliance with OSHA, CLIA, and HIPAA.

Responsibilities:

  • Perform routine clinical tasks to support medical staff
  • Handle all duties in a timely manner
  • Supply ordering & inventory
  • Obtain and update the complete patient history and chief complaint
  • Be capable of multi-tasking.
  • Be a mature, pleasant adult, conservative and tasteful in appearance, able to relate to the patient base
  • Determine urgency of a patient's call and handle in accordance with office policy.
  • Be capable of answering general questions regarding the practice, physicians, procedures, insurance, and cost in accordance with office policy
  • Be knowledgeable about services and products available at our facility.
  • Schedule appointments for the practice

Qualifications:

  • High School Diploma or GED
  • Customer Service Preferred
  • Excellent verbal and written communication skills
  • Prior experience in a dermatology office
  • Ability to work well with providers to anticipate and support their needs
  • Build rapport other staff members
  • Familiarity with medical billing procedures

About Skin and Aesthetics

Skin and Aesthetic Centers is a comprehensive management care organization. Through collaborative partnerships with select Dermatology, Plastic Surgery, and Vein physician groups, we leverage economies of scale, shared resources, and tenured business leadership to drive exponential value.

Our affiliated practices operate in some of the top markets in the country, including: NYC, Chicago, Minneapolis, multiple markets in NJ and PA, with our footprint rapidly growing.

Become part of an innovative, growing team dedicated to elevating healthcare

Benefits of Joining Skin & Aesthetic Centers

  • Generous compensation and 18 days of paid PTO
  • Comprehensive medical plan offerings with S&A contributing 80% towards premiums
  • Employer monthly contribution to HSA (for those selecting that plan option)
  • Extensive ancillary benefits: dental, vision, voluntary life insurance, hospital indemnity, critical illness, EAP, legal assistance, and more
  • Company-paid life insurance, short- and long-term disability
  • Company 401k match


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