Patient Service Coordinator

2 days ago


Orland Park, Illinois, United States Midwest Orthopaedic Consultants Full time
Job Title: Intake Representative

At Midwest Orthopaedic Consultants, we are seeking a highly skilled and detail-oriented Intake Representative to join our team. As an Intake Representative, you will play a critical role in ensuring the smooth operation of our medical office.

Key Responsibilities:
  • Book appointments and coordinate patient schedules using our computerized system.
  • Answer high-volume phone calls and direct patients to the appropriate triage.
  • Screen calls, take messages, and verify patient demographics.
  • Check reports for cancellations and remove patients from the schedule.
  • Record details of inquiries, comments, and complaints.
  • Follow all HIPAA regulations and maintain confidentiality.
  • Communicate with internal departments and coordinate patient care.
  • Provide exceptional customer service and respond to patient inquiries via email.
Requirements:
  • High school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Knowledge of medical terminology and administrative procedures.
  • Experience with phone systems and scheduling software.
  • Fluency in English and bilingualism in Polish or Spanish a plus.
Working Conditions:
  • Sitting and talking for long periods while operating a telephone.
  • Occasional lifting and moving of up to 25 pounds.
  • Specific vision abilities required, including close, distance, color, and peripheral vision.

Midwest Orthopaedic Consultants is an Equal Opportunity Employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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