Patient Service Coordinator
2 days ago
At Midwest Orthopaedic Consultants, we are seeking a highly skilled and detail-oriented Intake Representative to join our team. As an Intake Representative, you will play a critical role in ensuring the smooth operation of our medical office.
Key Responsibilities:- Book appointments and coordinate patient schedules using our computerized system.
- Answer high-volume phone calls and direct patients to the appropriate triage.
- Screen calls, take messages, and verify patient demographics.
- Check reports for cancellations and remove patients from the schedule.
- Record details of inquiries, comments, and complaints.
- Follow all HIPAA regulations and maintain confidentiality.
- Communicate with internal departments and coordinate patient care.
- Provide exceptional customer service and respond to patient inquiries via email.
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Knowledge of medical terminology and administrative procedures.
- Experience with phone systems and scheduling software.
- Fluency in English and bilingualism in Polish or Spanish a plus.
- Sitting and talking for long periods while operating a telephone.
- Occasional lifting and moving of up to 25 pounds.
- Specific vision abilities required, including close, distance, color, and peripheral vision.
Midwest Orthopaedic Consultants is an Equal Opportunity Employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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Patient Service Coordinator
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Patient Service Coordinator
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Orland Park, Illinois, United States Midwest Orthopaedic Consultants Full time{"title": "Intake Representative", "description": "Job SummaryMidwest Orthopaedic Consultants is seeking a highly skilled Intake Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient service and ensuring a smooth experience for our patients.Key ResponsibilitiesAssist patients...
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Patient Service Coordinator
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Orland Park, Illinois, United States Midwest Orthopaedic Consultants Full time{"title": "Intake Representative", "description": "Job SummaryMidwest Orthopaedic Consultants is seeking a highly skilled Intake Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient service and ensuring a smooth experience for our patients.Key ResponsibilitiesAssist patients...
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