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Automotive Express Service Advisor

3 months ago

San Bernardino, California, United States Subaru of San Bernardino Full time

In this position you would be responsible for greeting customers, beginning the intake process of taking the customers information and assigning them to a Service Advisor.

When you join our team, you'll have access to a total compensation package, which includes great career growth, a friendly work environment, and outstanding more:

  • Competitive Wages
  • Paid Time Off for Volunteer Time
  • Paid Vacation, Sick and Holidays
  • Paid Basic Life Insurance
  • 401K
  • Health, Dental, Vision Insurance
  • Other Supplemental Insurance options such as:
  • Additional access to Term Life Insurance Policy
  • Short Term and Long-Term Disability
  • Health care, dependent care, and family reimbursement accounts
  • Pet Insurance
    Essential Duties, but not limited to:
  • Greet customers upon arrival to shop
  • Obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Organize & manage express lube lane.
  • Must be able to manage customer complaints immediately and resolve to the customer's satisfaction.
  • Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
  • Establish and maintain great customer relationships that encourage repeat customers.
  • Connect customers with appropriate automotive mechanic or technician
  • Consult with mechanics regarding appropriate service options
  • Able to develop as many solution methods as possible
  • Explain all service options to customers including time and cost estimates
  • Provide in
  • depth information on original equipment manufacturer (OEM) part options
  • Advise customers on warranty protections and other potential cost
  • saving service options
  • Track maintenance or repair status, fill out reports on labor and cost of all services
  • Perform post
  • service inspection with customers and answer any questions they may have
  • Ring up customers at the front desk, facilitate financial transactions
  • Perform customer service duties i.e., answering the phone, coordinate service appointments, and calling customers to inform them their vehicles are ready for pick up
  • Work as a collaborator and uphold the company's standards of professionalism and integrity.
  • Manage shop workflow and schedule for mechanics and technicians

Qualifications:

  • High school diploma or the equivalent
  • Minimum 1 year of customer service experience (preferred)
  • Automotive Service Advisor/Writing experience (a PlUS, but not necessary)
  • Someone who is initiativetaking in sales and providing truly exceptional 5star service to our clients.
  • Working knowledge and experience of automotive products, repairs and parts (preferred)
  • All applicants must be authorized to work in the USA
  • Ability to demonstrate the ability to pass preemployment testing including background checks, MVR, drug test, and valid driver's license
  • Must have a valid drivers license and be eligible for coverage under shop insurance policy (Not an excluded driver)
  • Bilingual, (Preferred but not necessary)