![ZOLL Medical Corporation](https://media.trabajo.org/img/noimg.jpg)
Patient Pay Collections Specialists
1 week ago
At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives.
Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.
ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices.
Shift:
Monday-Friday, 11:30am-8:00pm Eastern Standard Time Zone
FULLY REMOTE POSITION
Job Summary
Collects correct payments from patients, while minimizing patient complaints.
Duties and Responsibilities
- Utilize current workflow process, master patient pay accounts receivables reports and billing system to identify claims that are past timely payment.
- Utilize collections expertise to identify and escalate patient grievances to management.
- Makes collection phone calls on all past due accounts targeting outstanding accounts for overdue payments regarding 90 plus day old accounts.
- Ensure all payment plan tracking documents are updated daily.
- Serve as a customer service point of contact for all inbound calls routed to the department.
- Resolve patient account issues in a respectful and timely manner.
- Perform other duties as assigned by Management
- High School Diploma or equivalent required
- Minimum of 2 years' experience in medical collections or 3 years within a call center environment.
- Experience working with all payer types to include Medicare, Medicaid, and third-party commercial insurance companies
- Ability to handle multiple tasks simultaneously under strict deadlines.
- Working knowledge of Microsoft Office with an intermediate knowledge of Excel
- Strong written and oral communication skills
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually quiet.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Supervisory responsibility
None
AAP/EEO Statement
ZOLL is committed to fostering an inclusive workplace, where unique identities, backgrounds, cultures, perspectives and experiences are respected and valued.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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