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Hillman Library Collections Access Specialist

3 months ago

Pittsburgh, Pennsylvania, United States University of Pittsburgh Full time
Job Description - Hillman Library Collections Access Specialist
Hillman Library Collections Access Specialist
Research & Educational Support

Pennsylvania-Pittsburgh

(

)

This position works as part of the University Library System Public and Access Services team in Hillman Library providing knowledgeable and courteous service for library users in locating and utilizing materials and resources effectively.

This includes providing outstanding library services to patrons at the Donald S.

Wood Service Desk by establishing a welcoming and inclusive atmosphere while providing high-quality ready reference and directional assistance to library users in-person, on-line, or via phone and instant messaging.

In addition, this position maintains primary job responsibilities for Hillman Library Public and Access services together with other team members.

This encompasses managing request processing, ensuring timely delivery and digitization services, collaborating with colleagues to maintain item availability, providing support for physical collections, spaces, and stacks maintenance, coordinating facility moves and events, and maintaining organization within library collections in conjunction with student employees.

Also includes participation with resource sharing both internally and externally, assisting in course reserve services, and troubleshooting technology-related issues. Moreover, handling billing and payment services to various degrees, and ensuring smooth financial processes across Oakland ULS libraries

Hours of work (generally) are: Mon-Fri 1:30 p.m. - 10:00 p.m.
subject to change as department needs arise, with advance notice with occasional hours on weekends and University holidays as required.
Job Summary
Assists personnel, answers inquiries, locates materials, and provides guidance related to library services. Researches and identifies resources to support informational needs. Maintains and updates online library systems and guides student employees.
Essential Functions

Must be able to receive and respond to users' requests in-person, by phone, and on-line. Must be able to move freely through the Hillman Library and use ladders to reach higher shelves as necessary. Must be able to read and use scholarly resources in print and online.

Physical Effort

Incumbent must be able to move freely throughout the library. Must be able to work for extended periods at a Service Desk. May be required to move about campus to assist with patron library delivery services.

Must be able to, on occasion:

  • Lift and handle heavy bound books and journals.
  • Lift standard full US postal bins containing library materials.
  • Package and open mail containing library materials: full boxes, single mailers, and envelopes.
  • Maneuver full standard library booktrucks, large transfer/storage bookbins, and hampers.
The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community.

This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces.

We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
Assignment Category

Full-time regular
Job Classification

Staff.
Library Public Service Specialist
Job Family

Library
Job Sub-Family

Library Operations
Campus

Pittsburgh
Minimum Education Level Required

Bachelor's Degree
Minimum Years of Experience Required

1
Will this position accept substitution in lieu of education or experience?

Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Additional details about Required Licensure/Certification


Previous experience using computers is required as is the ability to use various platforms to maintain communication with supervisor and colleagues across locations.

Previous experience providing excellent customer service is essential as is ability to adapt to changes in a positive manner. Previous library experience, although not required, is desirable.
Work Schedule

Hours of work (generally) are: Mon-Fri 1:30 p.m. - 10:00 p.m.
subject to change as department needs arise, with advance notice with occasional hours on weekends and University holidays as required.
Work Arrangement

On-Campus:
Teams that work on campus, in an office, or in a lab.
Hiring Range

$16.50 per hour to $20.63 per hour
Relocation Offered

No
Visa Sponsorship Provided

No
Background Check

For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances

Not Applicable
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets

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