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Customer Support Specialist

4 months ago

Pittsburgh, Pennsylvania, United States WHC World Wide LLC Full time

Pittsburgh Transportation Group is actively seeking to fill the position of a full-time a Customer Support Specialist

__ to assist with our daily transportation operation in Pittsburgh, PA.

We are looking for qualified individuals with dispatch/transportation experience to provide excellent customer service to both our drivers and passengers.

Responsibilities of a Customer Support Specialist ** __**:

Daily supervision of the shuttle operation service in a fast-paced environment.
Dispatch all scheduled service in a timely and efficient manner in accordance with contract requirements, company policies and procedures and in compliance with the Collective Bargaining Agreement.
Assist in weekly scheduling of service and make appropriate changes when required.
Respond to all driver questions or issues in a timely and cooperative manner.
Oversee the collection of all route data, operational indicators and payroll indicators.
Daily reporting of the operation of service for all contracts.
Assignment of vehicles in coordination with contracts and vehicle maintenance.
Coordinate the fleet's maintenance with the Maintenance staff.
Provide information and pricing to current and potential customers.
Input reservation requests and updates, as necessary.
Assist Safety & Training Staff in the observation/checks of all drivers to ensure compliance with company policies and procedures, applicable law and company safety requirements.
Assist all staff in customer relations, specifically complaints, commendations and requests.
All other duties as assigned.

Qualifications of a Customer Support Specialist : _

_
Must possess a high school diploma, GED or equivalent
Minimum 1 year of dispatch operations experience within the transportation industry
Excellent communication skills with ability to adapt to changing situations, and listen to feedback
A customer service-oriented mentality with attention to detail