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Guest Relations Associate
4 months ago
Job Description Company Description
Eataly is the world's largest artisanal Italian food and beverage marketplace Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim
for our guests to:
EAT authentic Italian food at our restaurants, cafés and to-go counters
SHOP a selection of high-quality Italian, local and homemade products
LEARN through our classes and our team's product knowledge
Job Description
A Guest Relations Associate directly influences guest impressions at Eataly by way of greeting, directing and answering inquiries over the phone and in person.
Responds courteously to guest inquiries regarding availability, usage of products, range of services, restaurant offerings, school classes, recipe help and location of products throughout the market
Acts as the initial responder and liaison between Eataly and potential vendors, passing information on to Eataly's Buying, Private Events and Public Relations teams
Interacts with staff by leading daily emails and weekly staff breakfast
Promotes and helps organize in-store events, such as producer tasting days and producer demonstrations
Collects cash, checks or charge payments from guests and provides change and charge vouchers if appropriate
Opens and closes cash till and ensures an accurate accounting of all transactions, collections and disbursements during work shift
Returns carts and baskets to their central distribution areas, takes back go-backs/damages, fixes displays, helps restock, and supports team members
Verifies employee discounts, returns, exchanges and voids with the assistance of the manager or shift lead
Performs other duties as required or assigned
The pay range for this position is: $17-21 / hour
Qualifications
Excellent guest service attitude with a welcoming and confident demeanor
Ability to remain calm and patient in a fast-paced environment
Ability to learn, retain and share Eataly knowledge
High school graduate or equivalent
Intermediate computer skills
Basic math and cash-handling skills
Previous retail and/or restaurant experience preferred
Ability to speak and understand Italian preferred
Job Requirements
Ability to remain stationary for periods of up to 8 hours in length
Ability to escort guests to other parts of the facility as circumstances dictate
Additional Information
Benefits and Perks
Medical, Dental, Vision Insurance
Paid Time Off
Paid Parental Leave
401K with match or RRSP
Bonus program
Free family meal daily
Discounts at Eataly
Classes on products and Italian cuisine
Referral bonus program
and more
Eataly is an equal employment opportunity employer.
It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws.
Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminalbackground/conviction
history in making hiring decisions.
If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
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