Premium Guest Relations Specialist

4 days ago


Los Angeles, California, United States Compass Group Careers Full time
Job Summary

Job Title: Premium Guest Relations Arena

Job Type: Full-time

Location: Arena

Job Description:

Levy is a leading provider of hospitality services, and we are seeking a highly skilled and experienced Premium Guest Relations Arena to join our team.

As a Premium Guest Relations Arena, you will be responsible for providing exceptional service to our premium suite guests, ensuring that their experience exceeds their expectations.

You will be the primary point of contact for guests to request catering, set up clients, events, and menu builds, and will analyze feedback from clients and operations to continually enhance services.

You will also be responsible for communicating effectively with Premium Suite clients and AEG Premium Sales & Service team (PSS) to process any billing questions or issues.

Key Responsibilities:

  • Assist in maintaining standards to ensure all premium suite services exceed guests' expectations.
  • Serve as the primary point of contact for guests to request catering as well as being responsible for setting up clients, events, and menu builds.
  • Analyze feedback from clients and operations to continually enhance services.
  • Serve as point of contact for guests requesting reservations for dining at Lexus and Yaamava Club.
  • Ensure all A/R and suite requests are processed.
  • Communicate effectively with Premium Suite clients and AEG Premium Sales & Service team (PSS) to process any billing questions or issues.
  • Assist Premium Guest Relations Manager for day of event service recoveries as well assist with suite or club inquiries relating to operations or billing.

Requirements:

  • English reading, writing, math, and computer skills required.
  • Proficient in Microsoft Outlook, Word, Excel, PowerPoint.
  • Must be able to stoop, bend, and perform extensive standing and walking, including stairs.
  • May be required to perform diverse physical tasks.
  • Possible hazards include, but are not limited to, slips, trips, falls, burns, cuts, and strains.
  • Ability to experience and evaluate services in accordance with Levy standards.
  • Must be able to work extended shifts of 8 hours or more as business dictates.
  • Must be flexible with schedule and able to work different shifts.

Benefits:

  • Instapay (early access to your wages) and high-interest savings both through the EVEN app.
  • Associate Shopping Program.
  • Health and Wellness Program.
  • Discount Marketplace.
  • Employee Assistance Program.

About Levy:

Levy is a member of Compass Group USA.

Compass Group is an equal opportunity employer.

We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.



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