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Senior Vice President Operations

3 months ago

MagstattleBas, Grand Est, United States Blue Cross and Blue Shield of Nebraska Full time


Blue Cross and Blue Shield of Nebraska (BCBSNE) is more than just an insurance company; we exist to be there for people in the best and hardest moments of their lives.

Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there's no greater time for forward-thinking professionals like you to join us in delivering on it


As a member of Team Blue, you'll find purpose, opportunities and the support you need to build a meaningful career and make a powerful impact in our community.


The Senior Vice President, Operations, oversees a broad-based team from multiple departments that comprise the organization's Customer Service (CSC), Claims, Claims Support and Business Process Improvement Areas.

As a corporate officer, this position assists in setting corporate strategy, administers enterprise governance processes, leads strategic initiatives, and sets corporate policies and procedures.

This position is responsible for overseeing the development and execution of departmental strategic and operational business plans that support corporate goals.

What You'll Do


Provide strategic leadership for assigned departments to ensure efficiency and effective processes that support both short-term and long-term goals and objectives.

Actively participate in overall business and strategic planning, bringing a current knowledge base and future vision of operations, as related to the organization's competitive position, as well as operational efficiency and effectiveness.

Perform ongoing assessment of key operation objectives and adjust, as needed, operational activity to create an environment of continuous improvement, automation of manual processes and delivering on service levels.

Develop, mentor, and guide leadership teams to build and maintain a high-performance culture, develop an executable succession plan, and eliminate single points of knowledge.

Work collaboratively with key stakeholders and cross-functional leadership to develop and execute plans within the assigned department and throughout the organization in pursuit of company mission and objectives.

Lead in an ethical manner through modeling BCBSNE's mission, core values and code of conduct principles.

Ensure all employees are demonstrating BCBSNE's mission, core values and code of conduct principles as well as take appropriate steps when unethical actions are reported or observed.

To Be Considered For This Position, You Must Have


Bachelor's degree is preferred in business administration or other related degree and 12+ years' experience overseeing an operations function at a similar type company.

The ability to drive results, not only for operational areas but for the entire company as part of the Executive Leadership Team (ELT).

The ability to work well in a team environment and be capable of building and maintaining positive relationships with other staff, departments, and customers.

Should possess strategic thinking skills, superior problem-solving abilities, planning, and organizational skills.
Ability to prioritize work schedule and meet deadlines, and effectively delegate responsibilities and work assignments.
Effective communication skills (both verbal and written).

An equivalent combination of education and experience may be substituted for this requirement.

The ability to meet or exceed the attendance and timeliness requirements of their departments.

The ability to work well in a team environment and be capable of building and maintaining positive relationships with other staff, departments, and customers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

The Strongest Candidates For This Position Will Also Possess

Experience and/or certification with process improvement methodologies are a plus.
Strong understanding and experience of operations in an Agile environment are desired.

Learn more about what makes BCBSNE such an exceptional place to work by visiting


We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members.

Blue Cross and Blue Shield of Nebraska is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans
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