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Community Health Worker

3 months ago

Los Angeles, California, United States COPE Health Solutions Full time

The Community Health Worker (CHW) is responsible for helping patients and their families to navigate and access community services, other resources, and adopt healthy behaviors.

The CHW supports providers and the Case Managers through an integrated approach to care management and community outreach. As a priority, activities will promote, maintain, and improve the health of patients and their family. CHW provides social support and informal counseling, advocates for individuals and community health needs.

FLSA Status

  • Non-Exempt
  • Salary Range
- $ $25.00 per hour

Reports To

  • Licensed Clinical Social Worker
  • Direct Reports
  • None
Location

  • Los Angeles, CA
  • Travel
  • Up to 80%
Work Type

  • Regular
  • Schedule
  • Full Time

Position Description:

  • Educating members about ECM services, assisting them with enrollment and serving as the primary liaison between the member and any services they may need.
  • Support individuals and family as they navigate the health care system and transition to improvement in selfcare and health care management.
  • Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.
  • Provide ongoing followup, basic motivational interviewing, and goal setting with
- patients/families.

  • Helping bridge conversations with members and remove barriers that prevent them from accessing health and social services; and conduct facetoface outreach to panel of members for appointment scheduling, needs assessment, and care gap closure.
  • Meeting member in clinic, facility or at home to help identify social determinants of health impacting member's health and general wellbeing.
  • Collaborate with the full care team to create an individualized, linguistically and culturally appropriate care plan for every enrolled member.
  • Assists members in accessing healthrelated services and community resources, such as accompaniment to specialist appointments and assistance with enrollment forms.
  • Facilitates communication between all parties (members, families, colleagues, and communitybased organizations) as needed.
  • Documents interactions with members and on behalf of members in medical record
  • Follow up with patients via phone calls, home visits and visits to other settings where patients can be found.
  • Help patients set personal health related goals and attend appointments.
  • Provide referrals for services to community agencies as appropriate.
  • Help patients connect with transportation resources and provide appointment reminders in special circumstances.
  • Exhibit excellent working relations with patients, visitors and staff,
  • Effectively communicating CHS' mission.
  • Work closely with medical providers to help ensure that patients have comprehensive and coordinated care plans.
  • Work collaboratively with other clinical personnel assigned to the same patient.
  • Knowledgeable about community resources appropriate to needs of patients/families.
  • Responsible for providing consistent communication to the Case Manager to evaluate patient/family status, ensuring that provided information, and reports clearly describe progress.
  • Act as a patient advocate and liaison between the patient/family and community service agencies.
  • Record patient care management information in the EMR and other software no later than 24 hours after patient contact.
  • Manage assigned caseload of patients.
  • Always maintain HIPPA compliance.

Competencies:

  • Good organizational skills to handle multiple priorities while remaining professional and calm.
  • Ability to work with many diverse people, including children and teenagers.
  • Effective telephone skills.
  • Strong level of confidentiality due to the sensitivity of materials and information handled.
  • Ability to make suggestions on workflow or system efficiency and effectiveness.
  • Ability to work independently and be selfdirected and flexible.
  • Ability to prioritize.
  • Ability to perform functions with mínimal supervision.
  • Ability to work at a highvolume level of accuracy.

Position Expectations:

  • Be committed to the mission of COPE Health Solutions ECM Program.
  • Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of the health care team.
  • Committed to the constant pursuit of excellence and teamwork in improving the care of the patient and families in the community.
  • Be punctual for scheduled work and use time appropriately.
  • Perform duties in a conscientious, cooperative manner.
  • Perform required amount of work in a timely fashion with a minimum of errors.
  • Be neat and maintain a professional appearance.
  • Maintain confidentiality and protect the program by abiding by laws and principles related to confidentiality; keep information concerning Program Operations, patients and employees confidential.

Qualifications:

  • Valid California Driver's