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RS Senior Consultant, Customer Experience
3 months ago
WHAT YOU'LL DO
The Customer Experience Sr.
Consultant will be responsible for overseeing the design, architecture, implementation and security of a variety of unified contact center and contact center as a service (CCaaS) technologies.
In addition, the Customer Experience Sr.Consultant will be responsible for:
Support client visioning for future systems deployments or optimizations.
Prepare scope documents in conjunction with the sales team and high-level project plans in conjunction with PMO.
Design and implement best practices for Customer Experience solution deployment to ensure client investment is consistent with their business objectives and that proposed projects are executed successfully.
Training and support of Associate Consultants and more junior team members.
