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Customer Service Rep III

3 months ago

Reading, Pennsylvania, United States Hubbell Full time
Job Overview

Customer Service Representative III ensures customer expectations are accurately determined and fully met. The Customer Service Representative III may be assigned to support specific customers or territories.

A Day In The Life
  • Manage customer inquiries via phone, email and
  • Review customer purchase orders for accuracy and requesting revisions, as necessary.
  • Order assignment or processing and review.
  • Creating, changing, and extending customer accounts.
  • Documenting and SAP as needed.
  • Notifying customers when there are issues or changes with their orders and working to resolve them in a timely manner.
  • Creating order workflows for pricing approvals.
  • Placing orders on hold and assigning reason codes.
  • Process and monitor PIA orders, including requesting proforma invoices and sending reminders to accounts where payments are delinquent.
  • Working with collections to resolve accounts with past due invoices to minimize new order delays.
  • Expediting orders for better ship dates as needed.
  • Building and maintaining customer relationships, de-escalating customer issues, and escalating to the proper person/department as needed.
  • Keeping clear up to date records and documentation.
  • Creating quotations.
  • Working with outside/inside sales team, and other departments within GAI-Tronics and other Hubbell brands.
  • Assisting customers with basic technical questions.
  • Running daily backlog reports and updating customers of delayed orders.
  • Process customer returns and credit requests.
  • Complete export documentation for export orders.
  • Attend meetings and training sessions as requested.
  • Other duties as assigned.
What will help you thrive in this role?

Education & Experience:

  • High school diploma or GED required / college degree preferred.
  • Minimum 3-5 years previous customer service experience.
  • Experience in a manufacturing or made to order business environment preferred.
  • International account/export compliance knowledge a plus.

Skills:

  • Strong verbal and written communication skills necessary.
  • Strong Microsoft Office Skills, SAP, Salesforce experience a plus.
  • Problem Solving and Prioritization.
  • Account/Project management.
  • Multi-Tasking.
Competencies

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Electrical Solutions

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.