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Customer Care Specialist
3 months ago
We are
Allstate Identity Protection (formerly, InfoArmor), a wholly-owned subsidiary of Allstate since 2019 helping our subscribers safeguard their personal information, data they share, and the relationships they treasure.
Our product is a
proactive identity monitoring service that alerts subscribers at the first sign of fraud and fully restores their identity.
Our new Allstate Digital Footprint feature offers a simple way for customers to see and secure their data and is our next step in reinventing digital and identity protection.
_______________________CUSTOMER CARE SPECIALIST
Location and
Onsite work :
Employees will work at our office in
7350 N Dobson Rd #101, Scottsdale, AZ 85256 _(close to Talking Stick Resort)_
Position Type:
This is a
Full-Time position, with hourly salary(annualized), employee benefits and discretionary quarterly bonuses (awarded to the top 20%)
Compensation:
The base pay for this role is
$21/
hour non-exempt (potential for overtime pay).
Benefits
:25 days of Paid Time Off, Insurance plans, Paid Training, potential for Quarterly Bonuses, Career Growth Opportunities,
Tuition Reimbursement (after a year), 401k contribution (matching available), Free Identity Protection enrollment (employee + immediate family members) and other benefits
Work Hours:
Our Contact Center operation hours are 5 am to 7 pm Monday through Friday, 6 am to 6 pm Saturday and, 7 am to 6 pm Sunday
Agents can choose to work either
8 hours shifts/
5 days per week
or 10 hours shifts/
4 days a week
Please note:
During the second week of training, the team members will be
presented with multiple schedule options to decide on two schedules; _typical work week can be Sunday through Thursdays or Tuesdays through Saturdays_.
Essential Functions:
-
Act as the first resource for customer questions and requests regarding their identity protection account:
- We take inbound (and make some outbound) calls from our subscribers when they are going through various issues. The most common calls you will get are calls related to potential cases of Identity Theft.
- We define all the different types of theft during training and give you the tools necessary to handle each case.
- Outside of identity theft, you will often times be assisting our subscribers log into their online portal, either for the first time, or troubleshooting technical issues.
- You get to be the one to explain all of the amazing and cuttingedge tools we have to help people take charge of their online safety.
- You'll work with a team of approximately 30 agents who are all willing to assist you as you navigate your career with AIP, and a leadership team that will support your personal and professional goals, whatever they may be.
- This environment and culture help us maintain a 96%98% agent satisfaction rating from our customers, far above industry standards.
Required Experience, Education & Skills:
- High School Diploma or GED (verified prior to joining)
- Work inoffice at our stateoftheart call center located in North Scottsdale
- Availability to work a scheduled shift consistently
- Minimum one year of customer service experience
- Strong formal oral and written communication skills and ability to communicate clearly
- Dependability and strong work ethic
- Passion to provide great customer experience
- Highly adaptable and focused on selfdevelopment
- High proficiency typing skills and computer comprehension
Preferred Education and Experience:
- Call Center experience
- Bilingual (English/Spanish)
annual salary is $43,680 (hourly $21); this role is non-exempt and
eligible for overtime pay
discretionary quarterly performance bonus awarded to top performers $800 to $1000, dependent on varied factors
Benefits:
subsidized Employer-paid medical premiums,
25 days of Paid Time Off, Paid Training, potential for Quarterly Bonuses, Career Growth Opportunities, Tuition Reimbursement (after a year), 401k contribution (matching available), Free Identity Protection enrollment (employee + immediate family members) and other benefits
