Customer Service Representative

2 days ago


Scottsdale, Arizona, United States Realtor Careers Full time
Job Title: Avail Customer Care Specialist

We are seeking a highly skilled and passionate Customer Care Specialist to join our team at Realtor Careers. As a key member of our Avail team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Job Summary:

This role will align with the Avail team, a part of the Realtor Careers network. Avail offers a software platform with a complete set of tools, guidance, and best-in-class educational content providing landlords with everything they need to be confident and professional.

Key Responsibilities:
  • Develop a deep knowledge of Avail products and services
  • Guide and support customers through phone and email channels as they learn to navigate the renter and landlord lifecycle from beginning to end
  • Help customers troubleshoot issues of low to medium complexity levels
  • Answer questions for landlords and tenants about topics such as:
    • How do I list my property?
    • How do I apply?
    • How do I build a residential lease that complies with my state laws?
    • How do ACH payments work?
  • Identify the need for and create self-help solutions for customers and internal team members
Requirements:
  • Deep passion and drive to help others and humanize the customer service experience
  • At least 1 year of supporting customers by taking high-volume inbound calls
  • At least 2 years of experience in customer-facing roles
  • Expert-level written and oral communication
  • Bachelor's Degree, preferred
  • Experience working with a fast-growth technology company, preferred
  • Experience in the following tools: Zendesk and JIRA, preferred
About Us:

At Realtor Careers, we are passionate about making buying, selling, renting, and living in homes easier and more rewarding for everyone. We believe in building a diverse team of experts who use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. We are an Equal Opportunity Employer and provide reasonable accommodations for otherwise qualified disabled individuals.



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