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Claims Manager

3 months ago

Raleigh, North Carolina, United States Alera Group, Inc. Full time

Overview:

TriSure, an Alera Group Company is seeking an Agency Claims Manager to join their commercial lines, P&C team.

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success.

If that is what youre looking for, this is your chance to be part of an amazing organization

Since our founding in 1999, weve been providing the highest level of client service with honesty and financial integrity. We are a diverse group of individuals focused on helping the areas leading businesses manage their property and casualty insurance risks.

The ideal candidate should be a highly motivated self-starter with a proven track record of Claims Management, to build out the Agency Claims Management function at TriSure. The Agency Claims Manager will proactively manage and monitor claims in order to assure the best possible outcome for our customers. The ideal candidate will have General Liability Claims Management experience and will have knowledge of commonly used industry best practices, concepts, and procedures.

Responsibilities:
  • Develop skills across all lines of insurance, including auto, property, workers compensation, bonds, and general liability
  • Be a claims advocate for clients; take claim calls, assist clients with claims submission to carriers, aid with claims service issues and obtain / provide claim status updates
  • Form relationships with carriers and TPAs, working closely with adjusters and other claims personnel on claims handling, ensuring proper, efficient and claims resolution
  • Maintain active diary of large claims, ensuring that carrier partners are handling claims in a timely and efficient manner
  • Analyze and interpret claims information from loss runs and other sources, drawing accurate conclusions
  • Prepare status and analytic reports for TriSure Management and customers as required
  • See claims issues through to resolution, while effectively communicating with client and internal team members on the status of the claims
  • Establishing and building out TriSures claims management process
  • Partner with Carriers and TPAs to assure accuracy of reserves, claim status, etc.
  • Client business contract review on behalf of agency producers and clients to identify coverages provided and needed
Qualifications:
  • Multi-line claims experience is ideal
  • Experience working in an agency or brokerage environment is a plus
  • Ability to effectively communicate both verbally and in writing
  • Computer proficiency with agency management systems, web-based tools, and Microsoft (Outlook, Excel and Word)
  • Ability to establish priorities in a fast-paced work environment and to organize time efficiently to meet or exceed deadlines
  • Ability to build trust in the team that you will be able to execute on deliverables that were committed to without constant follow-up from other team members
  • Ability to remain calm under pressure and in difficult situations, all while delivering excellent customer service
  • The position will be in the agency office
Equal Opportunity Employment:

We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

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