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Product Manager IV- Merchant Services

3 months ago

Santa Clara California, United States First Citizens Bank Full time

Overview:


Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner.

First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts.

Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations.

First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast.

Parent company First Citizens BancShares, Inc.

(NASDAQ:

FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.

SVB Be Part of a Bank Like No Other

When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.


They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life.

At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves.

We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization.

And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.


Responsibilities:

Responsibilities:


As a Product Manager for Merchant Services, you will be part of a fast-paced team that is tasked with identifying, scoping, and launching new & cutting-edge solutions for our merchant clients.

You will work closely with internal stakeholders across Product, Risk, Sales, etc., to develop go-to-market strategies & grow business within the Bank for Merchant Services.

Support key Semi-Annual key Card Network updates to support SVB and merchant clients.

Lead product and go-to-market strategy development w/ internal & external partners to support for new Merchant Services products

Work closely with cross-functional stakeholders in key merchant services Vendors and Partners, Sales, Credit Underwriting, Risk, Operations, Implementations, etc. to develop end-to-end ownership and expertise on our Merchant Services products.


Conduct analysis and research trends in the Merchant Services arena to iterate and manage our product roadmap and support the Merchant Services Client Experience program.


Lead Semi-Annual Payment Brand updates and complete release analysis to understand SVB impacts and ensure end-to-end ownership of any impacted changes to SVB and merchant clients.


Support for SVB's long term product growth, how we can best leverage existing partnerships, identify new partnerships and how we will ultimately differentiate client segments and/or geographies.


Other:


This role has significant autonomy on prioritizing work for the product & partnership teams, prioritizing backlog and developing our Merchant Services roadmap.

This decision making has a large impact on the actual product roll-out and requires strategic decision-making.

In collaboration, this role can make decisions on how processes are carried out, including product implementation decisions and timeframes.

This role will make recommendations but also follow appropriate processes for approvals, (e

g:
on new vendors, product changes, risk policies)


The base pay for this position is relative to your experience but the range is generally from $(phone number removed) to $(phone number removed) per year.

This position is eligible for variable compensation, which may be in the form of incentive, bonus, or commission pay.

First Citizens offers a competitive benefits program which you can review here:
(url removed)


Qualifications:

Basic Requirements:
Bachelor's Degree or (HS or GED with 4 additional years of relevant experience)

4+ years' experience in Banking, Payments, Financial Services, or Management Consulting

Preferred

Qualifications:
4+ years of experience, (preferably in Payments, Financial Services, or Management Consulting)

Excellent problem-solving skills, including structuring ambiguous problems, thinking creatively, generating and testing hypotheses, and providing actionable recommendations

Excellent project management skills; must be able to manage multiple work streams independently

Strong analytic thinking and analysis skills, financial modeling, and data aggregation skills

Strong communication and relationship management skills, including partnering and consulting

Strong critical thinking skills and experience with multiple business models

Ability to lead and motivate formal and informal teams to deliver on tight-timelines and complex projects

Ability to identify and draw on analytical tools and techniques to develop new insights for large and complex business case projects

Ability to write user stories & develop, prioritize, and socialize our roadmap and product vision

Ability to manage senior-level discussions & negotiations w/ external companies