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Public Service Representative 3

3 months ago

Salem, Oregon, United States State of Oregon Full time

Initial Posting Date:
04/26/2024

Application Deadline:
/

Agency:
Employment Department

Salary Range:
3, ,338.00

Position Type:
Employee

Position Title:
Public Service Representative - Numerous Temporary Positions Available, Hybrid Remote Work

Job Description:
Do you have a desire to provide exceptional customer service - responding to questions and providing clear, understandable explanations? Do you enjoy taking a task from beginning to end, without missing a deadline? If you have excellent organization, attention to detail, and time management skills, this job may be for you


At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement.

We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences.

What Will You Do?

As a Public Service Representative, you will work in a contact center environment.

In this role you will:

  • Respond to a high volume of customer inquiries providing explanations of laws, rules, policies and procedures and programs, to explain requirements and ensure compliance.
  • Utilize computer-based systems to review, retrieve and update information.

What We Are Looking For (Desired Attributes):

  • Ability to work effectively and collaboratively with others.
  • Demonstrated ability to apply specific statutes, rules, regulations, and policies to complex situations.
  • Excellent analytical and problem‐solving skills.
  • Ability to maintain performance expectations while remaining flexible with changing priorities.
  • Excellent verbal and written communication skills with a wide range of internal/external customers.
  • Commitment to valuing diversity and promoting inclusion.

Required Minimum Qualifications:

  • Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
What's in it for You?

  • A workplace that balances productivity with enjoyment and encourages learning and mentoring.
  • Rewarding work in a fast-paced, creative environment with colleagues who are passionate about public service.
  • A workplace that fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.
  • Work/life balance, 11 paid holidays a year, and a competitive benefits package.
  • If you have federal student loan debt or are thinking of going back to school, then you may benefit from the Public Service Loan Forgiveness Program (PSLF). PSLF allows you to make 120 qualifying payments on your student loan while working full-time for a qualifying employer. PSLF student loan debt may be forgiven. OED positions may qualify for PSLF, please visit the website for more information and/or verification.

How to Apply:

  • External Applicants: Click on the "Apply" link above to fill out the online application and submit by the posted closing date. Please use the name you want us to address you by. You can upload your resume and the system will parse your information into the application.
  • Current State of Oregon employees: Apply through your employee Workday account. Please ensure the work history in your applicant profile is up-to-date and reflects your current position.
  • Attach an updated resume. Please upload your resume in the "Resume / Cover Letter" section of the application and ensure that your documents are in MS Word or PDF format.
  • In addition to your related work experience and education, we will use the attributes and minimum qualifications listed under the "What We Are Looking For" section above to determine whom to interview. Please make sure the attributes and minimum qualifications you possess are clearly demonstrated in your application materials.
  • Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.

Additional Information:

  • This temporary assignment is funded through December 23, 2024.
  • This position is represented by the Service Employees International Union (SEIU).
  • This recruitment may be used to fill future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they occur.
  • Preference will be given to current employees of the Oregon Employment Department.
  • Please ensure you've provided a thorough and updated application as it pertains to the position for which you are applying. This will be used to determine the salary offer based on a pay equity assessment.
  • The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity.
  • United States Employment Eligibility: The Oregon Employment Department does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States. The Oregon Employment Department is an E-Verify employer. If you are the successful candidate you must present your I-9 acceptable documents (See page 3) for employment verification.

Hybrid Remote Work Information:
Candidates may be approved for hybrid remote work. Hybrid remote work suitability is evaluated based upon business needs at the time of hire. Hybrid remote work approval can be revoked at any time.

Candidates are expected to:

  • Reside within (or be willing to relocate to) Oregon, or one of its bordering states within a reasonable commuting distance (e.g., Vancouver, Washington).
  • Be able to report to the office location listed in the job posting, as necessary.
  • Demonstrate access to a broadband internet connection that meets or exceeds the minimum acceptable requirements; Click here to view the minimum acceptable requirements. OED IT Services will provide the necessary hardware to employees who are approved for remote work.
  • Have a private workspace.
  • Maintain good standing (i.e., no performance or attendance issues).

Veterans' Preference:
Eligible veterans who meet the qualifications will be given veterans' preference.

For further information, please see the following website:
Veterans Resources, or call Oregon Department of Veterans' Affairs at: 1‐

NOTE:

If claiming veterans' preference, please be sure to check your Workday account for pending tasks or actions under your "My Applications" section.


Equity and Inclusion:


We foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking.

This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.

  • View guidance our hiring managers use at the following website: Equity and Inclusion Recruitment Questions.
  • Please read more about our Gender Identity and Expression Procedure

Criminal Records Check:


The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity.

For positions with authorized access to FBI Criminal Justice Information Systems (CJIS) information, a separate criminal records check is conducted by the Oregon State Police.

If you would like further information on how each criminal records check is conducted, please read our Criminal Records Check Policy or contact us at the number below with any questions.


Contact Information and Helpful Links:

  • If you have questions about the position or need an alternate format to apply, please contact us at 503‐ ; Please be sure to include the job requisition ID number.
  • Reasonable Accommodations
  • Interview Scoring Criteria used during recruitments
  • Understanding the State Application Process
  • Resources for Job Seekers