Customer Service Representative
2 months ago
Customer Service Representative Opportunity
We're seeking a skilled Customer Service Representative to join our team at Corporation Service Company. As a key member of our Annual Report Prep & File team, you'll work directly with our customers and internal teams to provide solutions that help their business run smoothly and efficiently.
About the Role
You'll be responsible for building relationships with our clients, researching and analyzing legal documents, and providing excellent customer service to both internal and external clients. Your strong research skills, attention to detail, and ability to multitask will be essential in this role.
Key Responsibilities
- Build relationships with clients to understand their unique needs and concerns
- Research and analyze legal documents to provide accurate information
- Provide excellent customer service via phone or electronically
- Manage customer portfolios and organize workflow to meet customers' time frames and demands
- Data entry of client information, electronic filing, and retrieval of documents
- Navigate between multiple databases quickly and accurately
- Recommend process improvements where applicable
- Maintain and grow existing customer business by providing outstanding service
Requirements
- At least 5 years of experience in a business-to-business customer service or administrative capacity
- Energetic self-starter who thrives in a fast-paced, team-oriented environment
- Strong research skills, attention to detail, and ability to multitask
- Strong computer skills and proficiency in MS Office, Word, and Excel
- Excellent verbal and written communication skills
- Salesforce experience a plus
Candidates for this position must be eligible to work without sponsorship. Compensation decisions are dependent on a number of factors, including job location and individual knowledge and experience. A reasonable estimate of the current range is $36,391 to $55,963.
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