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Public Service Representative 3

2 months ago

Salem, Oregon, United States State of Oregon Full time
Job Summary:

We are seeking a highly skilled and motivated individual to join our team as a Public Service Representative 3. In this role, you will be responsible for working within a contact center environment to effectively recover debt owed to the State of Oregon Employment Department.

Key Responsibilities:

  • Recover debt owed to the State of Oregon Employment Department through effective communication and negotiation with customers.
  • Utilize strong customer service skills to resolve complex issues and provide excellent customer experience.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Stay up-to-date with changing laws and regulations related to unemployment insurance.

Requirements:

  • Two years of experience in customer service, with one year of experience in explaining rules, regulations, and policies.
  • Strong communication and negotiation skills.
  • Ability to work in a fast-paced environment and meet performance expectations.
  • Commitment to valuing diversity and promoting inclusion.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including 11 paid holidays and a work/life balance.
  • The possibility of participating in the Public Service Loan Forgiveness (PSLF) program.