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Medical Practice Patient Representative
3 months ago
Title:
Medical Practice Patient Representative (Clerical Assistant) - NHMP Danbury Neuropsychology, 152 West Street, Danbury CT. Full Time, 40 hours per week, 8 hour shifts, 8:30am - 5:00pm.
Summary:
Receives patients and others, schedules appointments, and gives accurate information to callers. Coordinates front desk operations to ensure smooth flowing operations and accurate entry of patient data. Responsible for performing a wide variety of clerical duties for administrators and clinical staff.
Responsibilities:
- Maintains reception area while ensuring all patients are greeted and check in/out in an accurate and timely manner. Upon check in, verify all patient demographics and insurance to ensure accuracy, scan all appropriate documents including ID, insurance cards and required forms.
- Verifies all patients insurances online or via the phone and collects copays and co-insurances.
- Post charges and copayments. Enter information on spreadsheet once balanced.
- Provides necessary forms for completion and signatures, reviews for accuracy and notifies the clinical staff when the patient is ready.
- Schedule patient appointments and necessary procedures. Maintain schedule and revise for cancellations. Confirm next day appointments. Receive authorizations and complete all required hospital forms.
- Pull charts for nurses to prepare for patient visits. Process medical record requests.
- Assist Physicians by returning calls per physicians request to patients, updating and maintaining physician schedule, and calling patients with test results when requested.
- Complete and review disability and workman's compensation forms and obtain physician signature.
- Maintain filing, charting, faxing and all other clerical functions needed for this office.
- All mainlining functions including sending new patient welcome packets the day initial appointment is made.
- Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor)
- Demonstrates regular, reliable and predictable attendance
- Maintain and Model Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected).
- Performs other duties as required.
Other information:
Education Required:
High School Diploma/GED or Equivalent
- 1 year customer related experience required
Salary Range:
$ $ Hourly (Based on years of relative experience)
EOE, including disability/vets.
Nuvance Health has a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York - plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices.
Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
