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Senior Manager, Enterprise and Collaboration Services

3 months ago


New York, United States Vaco Full time

Senior Manager, Enterprise and Collaboration Services 
Direct Hire 
No c2c 
Onsite 1 day/ week in NYC 


We are seeking a Senior Manager for Collaborative Services to lead and manage a team responsible for ServiceNow and Enterprise Applications. This role will oversee technical leads in collaborative services and enterprise applications, focusing on strategic management, leadership, and technical expertise.

Responsibilities:

  • Manage a team of technical leads in Collaborative Services and Enterprise Applications.
  • Oversee partnership with third-party providers managing ServiceNow.
  • Act as Subject Matter Expert (SME) for ServiceNow and other enterprise applications supported by the team.
  • Drive strategies and initiatives in collaboration with managed services partners.
  • Lead transformative efforts in building and developing teams focused on ServiceNow and Enterprise Applications.
  • Ensure effective management of resources, budgeting, and strategic planning.
  • Maintain a 90/10 balance between management and hands-on technical involvement.

Key Requirements:

  • Proven leadership experience managing teams in IT services, with a strong focus on ServiceNow and Enterprise Applications.
  • Expertise in ServiceNow administration and enterprise application management.
  • Experience working with third-party managed service providers.
  • Ability to travel occasionally (approximately 1 day per week).
  • Apply now

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.