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Customer Service Administrator

2 months ago

Franklin Township, United States Nuffield Health Full time

Customer Services Administrator

Nuffield Health Taunton Hospital | Bookings | Permanent | Part time

£23,419.50 per annum (pro-rata)

22.5 hours per week

Are you a confident and customer-focused administrator, who's passionate about great customer service? Then you could be just who we're looking for. Join the nation's largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.

As a Customer Services Administrator, you will be responsible for effectively and efficiently administering a large volume of email requests from referrals to appointment requests, ensuring the company is able to meet and exceed their service deliverables from a quantitative and qualitative perspective for all referrers at all times.

As a Customer Services Administrator, you will:

  • Bring empathy, sympathy and sensitivity to the role

  • Provide the best possible experience to patients experiencing cognitive behavioural therapy

  • Support every step of the patient journey, from referral to discharge

  • Make sure that Nuffield Health exceeds customer expectations

  • Liaise with patients to book appointments and ensure the best use of everyone's time

  • Enjoy a varied range of responsibilities - from Booking appointments, taking phone calls, Booking procedures, maintain accurate and up to date records of all patients.

Nuffield Health Taunton Hospital

Nuffield Health Taunton Hospital is one of the leading providers of private healthcare in the South West. We've built a reputation for clinical excellence and outstanding patient care over the last 40 years. We are constantly investing in our modern hospital. With three new state of the art Ultra Clean Air operating theatres and an endoscopy suite we are proud of the wide range of surgical services and treatments available. The hospital has 41 private en-suite bedrooms split over 2 wards and 11 consulting rooms within our Outpatients Department.

Our areas of speciality include orthopaedics and spinal surgery, ophthalmology, dermatology, bariatric treatments and diagnostic imaging. Our most recent CQC inspection was undertaken in April 2024 and we were enormously proud to be rated overall as Good, with Outstanding for Well Led.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From a cycle to work scheme to financial wellbeing support, gym membership, private healthcare and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.