Customer Service Representative

1 day ago


Franklin, North Carolina, United States Enterprise Holdings Full time
Customer Assistance Representative Sr Job Description

Enterprise Mobility is seeking a highly skilled Customer Assistance Representative Sr to provide exceptional customer service and support to our internal and external customers. As a key member of our team, you will be responsible for assisting customers with their rental needs, providing administrative support, and acting as a backup in a large home city branch.

Key Responsibilities:

  • Provide high-level customer service by assisting customers with their rental needs, both in-person and over the phone.
  • Assist with administrative tasks, such as research and billing support, accounts receivables, and supply maintenance.
  • Act as a backup in a large home city branch, providing support to customers and colleagues as needed.
  • Market the company by providing excellent customer service and promoting our services to customers.
  • Understand and communicate rental terms and conditions, vehicle features, and other services to customers.

Requirements:

  • High school diploma or GED equivalent required.
  • Some college preferred.
  • At least 1 year prior customer service, retail, or administrative support experience.
  • Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related conviction on driving record in the past 5 years.
  • Able to work the following schedule: Sunday OFF, Monday 8:00 AM - 5:00 PM, Tuesday OFF, Wednesday OFF, Thursday OFF, Friday 8:00 AM - 5:00 PM, Saturday 9:00 AM - 12:00 PM.

What We Offer:

  • Paid time off.
  • Employee discount.
  • Retirement savings plan.
  • Extended Health Benefits (Medical, Prescription Drug, Dental, and Vision).
  • Life Insurance.
  • Training and development opportunities.

Equal Opportunity Employer/Disability/Veterans



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