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Customer Service Representative

2 months ago

franklin, United States Acro Service Corp Full time

Job Title: Customer Service Representative

Duration: 12 Months Contract (Possibility of Extension)

Location: Franklin, MA

Pay: $20/hour on w2 basis without benefits


Job Summary:

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.


Job Responsibilities:

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

• Refer unresolved customer grievances to designated departments for further investigation.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.


Skills:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

• Ability to work independently and manage one’s time.

• Ability to accurately document and record customer/client information.

• Previous experience with computer applications, such as Microsoft Word and PowerPoint.


Education/Experience:

• High school diploma or GED preferred.

• 2-4 years customer service related experience required.


Additional Notes

• Onsite work. Reporting to 165 Grove St, Suite 70, Franklin, MA- warehouse

• Need to have: Google Sheets/Excel (beginner skills), basic computer knowledge, and familiarity with the basic Microsoft Suite.

• Will need to be comfortable answering phones and have good customer service skills with external contacts.

• Job involves data entry and possibly picking orders as well if not busy (nothing too large)

• Hours: M-F 7-4pm EST, possible 5-8 hours of OT, Saturday work a possibility.

• Work is mostly independent but manager and another CSR will be in the office.

• Onsite interview (1 round)


Thank you