Customer Service Representative
3 weeks ago
Job Title: Customer Service Representative
Job Summary:
The Customer Service Representative is responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This role requires strong communication and problem-solving skills to determine the client's issue, offer possible solutions, or provide follow-up as needed.
Key Responsibilities:
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Requirements:
- Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
- Ability to work independently and manage one's time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Additional Notes:
This is an onsite role, and the successful candidate will be required to work at our Franklin, MA location. The ideal candidate will have basic computer knowledge, familiarity with the Microsoft Suite, and experience with Google Sheets/Excel. They will also need to be comfortable answering phones and have good customer service skills with external contacts.
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