IT Service Desk Technician

5 days ago

Jacksonville, United States Vaco Full time
IT Service Desk Technician - Level 1
Contract to hire
Remote in Jacksonville, FL

ROLE AND RESPONSIBILITIES
Provide first level support by taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfillment processes. Refer to training & support documentation, collaborate with team members, and exercise common sense on problem resolution. Project a professional company image through phone and email interaction. Daily responsibilities include but are not limited to:
• Address, analyze and resolve basic incidents and requests within the designated SLA’s
• Diagnose and troubleshoot network issues, hardware and software applications using documented processes and procedures
• Provide Tier 1 troubleshooting of cell phones, smartphones and mobile broadband devices
• Accurately log and track all incidents and requests using enterprise incident management system.
• Escalate to second-level support when appropriate and exercise good judgment by involving management as necessary
• Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude
• Document resolutions and update self-help and staff knowledge bases
• Actively engage in continuous improvement by recommending content, solutions, or alternative processes that may improve the customer experience or our operational efficiencies
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Proven experience as a help desk technician or other related technical customer support role. Knowledge of mobile devices, including hardware, operating systems and applications strongly preferred. Duties require professional verbal and written communications skills, computer and internet literacy with the ability to learn necessary software applications. Ideal candidate is strongly self-motivated, can work under minimal supervision, and displays an apparent sense of urgency with the ability to follow through to completion any and all undertakings and assigned tasks.

WORKING CONDITIONS
Multiple shifts available Monday – Friday. Applicants must be available to take on-call shifts after hours on a rotating schedule. Position requires almost exclusive work using a telephone and computer. Hybrid office / remote work with option to expand remote work after a predetermined evaluation period.
ADDITIONAL REQUIREMENTS
This position interfaces daily with sensitive client data. Drug screening and background checks required for all candidates.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

  • Service Desk Technician

    4 weeks ago

    Jacksonville, Florida, United States Excell Full time

    Service Desk & EUC Support TechnicianExcell is seeking a skilled Service Desk & EUC Support Technician to join our team onsite in Jacksonville, FL. This is a 3-month contract opportunity. The ideal candidate will have experience with Windows, Citrix, Outlook, and common desktop software. They will be able to work occasional weekends, with adjusted schedules...

  • Service Desk Technician

    4 weeks ago

    Jacksonville, Florida, United States eXcell Full time

    Service Desk & EUC Support TechnicianWe are seeking a skilled Service Desk & EUC Support Technician to join our team onsite in Jacksonville, FL. This is a 3-month contract opportunity. The ideal candidate will have experience with Windows, Citrix, Outlook, and common desktop software. They will be able to work occasional weekends, with adjusted schedules for...

  • Help Desk Technician

    1 month ago

    Jacksonville, Florida, United States Stillwater Insurance Group Full time

    Job Title: Help Desk TechnicianStillwater Insurance Group is seeking a skilled Help Desk Technician to join their team in Jacksonville, FL.This role provides a full set of support services in a Windows desktop environment, analyzing requirements, resolving problems, installing hardware and software for internal and remote employees.Key...

  • Service Desk

    1 month ago

    Jacksonville, United States Excell Full time

    eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. One of our clients has a new opening for a Service Desk & EUC Support Technician to join their team onsite in...

  • Service Desk

    3 weeks ago

    Jacksonville, United States Excell Full time

    CompucomStaffing has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. One of our clients has a new opening for a Service Desk & EUC Support Technician to join their team onsite in...

  • Service Desk

    1 month ago

    Jacksonville, United States eXcell Full time

    CompucomStaffing has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. One of our clients has a new opening for a Service Desk & EUC Support Technician to join their team onsite in...

  • Service Desk

    4 weeks ago

    Jacksonville, United States Excell Full time

    CompucomStaffing has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. One of our clients has a new opening for a Service Desk & EUC Support Technician to join their team onsite in...

  • Help Desk Technician

    2 months ago

    Jacksonville, United States SNI Technology Full time

    Help Desk TechnicianSNI Technology has been retained to assist in filling a Help Desk Technician role for a great local Jacksonville healthcare client. This is a contract role that will start onsite for training and then transition to fully remote.Starting Salary: Between $17/hr.-$18/hr. Work Schedule: 11am - 7:30pm or 8am -5pm Monday-Friday Ideal...

  • Service Desk

    2 weeks ago

    jacksonville, United States eXcell Full time

    CompucomStaffing has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. One of our clients has a new opening for a Service Desk & EUC Support Technician to join their team onsite in...

  • Help Desk Technician

    1 month ago

    Jacksonville, United States Robert Half Full time

    Job DescriptionJob DescriptionHelp Desk Technician PositionWe are seeking a dedicated Help Desk Technician to join our team in Jacksonville, Florida. This contract-to-hire role involves supporting our helpdesk, addressing daily trouble tickets, maintaining system security, and managing various hardware and software components.Responsibilities:Provide...

  • Help Desk Support Technician

    4 weeks ago

    Jacksonville, Florida, United States University of North Florida Full time

    Job Summary:This position is responsible for providing technical support and maintenance for computer equipment and software. The Help Desk Support Technician will serve as the first point of contact for customers, providing assistance with troubleshooting, repair, and maintenance of computer systems and equipment.Key Responsibilities:Provide technical...

  • Help Desk Technician

    2 weeks ago

    Jacksonville, FL, United States SNI Technology Full time

    Help Desk TechnicianSNI Technology has been retained to assist in filling a Help Desk Technician role for a great local Jacksonville healthcare client. This is a contract role that will start onsite for training and then transition to fully remote.Starting Salary: Between $17/hr.-$18/hr.Work Schedule: 11am - 7:30pm or 8am -5pm Monday-Friday Ideal...

  • Service Desk Support Specialist

    4 weeks ago

    Jacksonville, Florida, United States Excell Full time

    We are seeking a skilled Service Desk Support Specialist to join our team at Excell. This is a 3-month contract opportunity in Jacksonville, FL.The ideal candidate will have experience with Windows, Citrix, Outlook, and common desktop software. They will be responsible for providing business user/desktop/laptop support, providing help line support, taking...

  • Help Desk Support Technician

    4 weeks ago

    Jacksonville, Florida, United States University of North Florida Full time

    Job Summary:This position is responsible for providing technical support and maintenance for computer equipment and software at the University of North Florida. The successful candidate will serve as a first line of contact for help desk customers, assist in directing workflow, problem escalation and resolution, and assign ticket priorities.Key...

  • Field Service Technician

    2 weeks ago

    jacksonville, United States Acro Service Corp Full time

    Job Title: Field Service Technician Duration 06 Months (Temp to Hire)Location: Jacksonville,FLPay Rate: $31/hr Note: Please send your updated resume if you want to get submitted. Position Summary: Provide on-site technical support for the end-user community. Support consists of software and hardware installs, hardware moves, add or changes of...

  • Field Service Technician

    3 weeks ago

    jacksonville, United States Acro Service Corp Full time

    Job Title: Field Service Technician Duration 06 Months (Temp to Hire)Location: Jacksonville,FLPay Rate: $31/hr Note: Please send your updated resume if you want to get submitted. Position Summary: Provide on-site technical support for the end-user community. Support consists of software and hardware installs, hardware moves, add or changes of...

  • Front Desk Associate

    1 month ago

    Jacksonville, Florida, United States Comfort Suites West Jacksonville Full time

    Job OverviewComfort Suites West Jacksonville is seeking a skilled Front Desk Clerk to provide exceptional customer service and manage the front desk operations. As a key member of our team, you will be responsible for ensuring a smooth and enjoyable stay for our guests.Key ResponsibilitiesProcess guest check-ins and check-outs, ensuring accurate room...

  • Front Desk Agent

    4 weeks ago

    Jacksonville, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - MainStay Camp Lejeune Jacksonville [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service...

  • Front Desk Agent

    2 months ago

    Jacksonville, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Fairfield Inn & Suites Jacksonville [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service...

  • Front Desk Agent

    2 months ago

    Jacksonville, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Holiday Inn Express Jacksonville [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...