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Service Desk

1 month ago

Jacksonville, United States Excell Full time
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

One of our clients has a new opening for a Service Desk & EUC Support Technician to join their team onsite in Jacksonville, FL. This is a 3 month contract opportunity. The ideal candidate will have experience with Windows, Citrix, Outlook etc. (common desktop software) and able to work occasional weekends (that will be adjusted for weekdays off). This resource will work 8 hour shifts structured between 7am to 7pm.

Duties and Responsibilities:
  • Provide business user / desktop / laptop support
  • Provide help line support
  • Take phone calls from the client users
  • Attend to calls on service desk hotline
  • Resolve desktop hardware and software issues of client users
  • Perform desktop setup / removals (take computers from storage, image and install at the client user desk)
  • Walk to client user's desk if required, for resolving the issues
  • Make sure that room with hardware inventory is neat and clean
  • Perform desktop moves when users move from one place to another place
  • Perform Vendor / OEM coordination


Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.