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Accounts Receivable Analyst

2 months ago

Westlake, United States Westlake Ace Hardware Full time
Job Title: Accounts Receivable Analyst

Department: Accounts Receivable

Reports To: Manager, Accounts Receivable

Exemption Status: Non-Exempt (Hourly)

About Ace Retail Holdings

Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.

General Job Summary

The Accounts Receivable Analyst will prepare/apply customer payments, review accounts receivable aging reports and communicate with customers about past due amounts in order to collect delinquent balances.

Essential Duties and Responsibilities
  • Apply payments to customer accounts, review and analyze A/R aging reports, and contact customers about past due balances.
  • Make credit decisions regarding delinquent customer accounts and offer solutions for collection in order to protect the company from potential bad debts.
  • Be prepared to follow up with phone calls/emails to customers if payment is not received as promised.
  • Make positive contributions to customer satisfaction and provide outstanding customer service for incoming phone calls/emails from charge customers, store associates and business-to-business field personnel. This can include detailed explanations of account balances, providing information for charges and credits and adjusting customer accounts as necessary.
  • Have a good understanding of sales tax exemption documents that are needed from customers for those states in which Westlake operates.
  • Other accounting duties as needed.


Minimum Skills, Requirements and Qualifications
  • High School diploma is required; some college-level Accounting courses desired.
  • Minimum two years' experience in Accounts Receivable, Collections or Customer Service.
  • Experience with JD Edwards financial software on an AS400 platform desired.
  • Proficiency with MS Excel including the ability to work with and organize large amounts of data using filters, vlookups and other Excel tools.
  • Must be a self-starter with strong critical thinking and problem-solving skills along with excellent organizational, written and verbal communication skills.
  • Ability to prioritize a high-volume workload efficiently, work under pressure and meet deadlines while maintaining excellent attention to detail.
  • Proficiency with MS Office: Word, PowerPoint and Outlook.
  • Must have the ability to work both independently and on a team to complete multiple assignments in a fast-paced environment.
  • Standing, walking, lifting (up to 25lbs.) and climbing.


Compensation Details

$18.25 - $18.75 per hour

Equal Opportunity Employer
Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.