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Technical Operations Manager for Production

1 month ago

Baltimore, United States InsideHigherEd Full time
Responsibilities and Duties
The Technical Operations Manager for Production & Sports Complex must be able to work with Event Managers, clients, and production companies to interpret audio/visual needs for small to large sized events across all supported campus venues, particularly at the Towson University Sports Complex. Must have the capability to understand technical requirements detailed on work orders and use independent judgement to determine the best equipment to do the job. The position must accurately interpret client tech needs and produce a high-quality product. Must be "up-to-date" on current technology and programming, troubleshooting, and maintenance of in-house technical equipment. This position will work directly with the President’s Office, Intercollegiate Athletics staff, Towson’s Office of Technology Services, other university departments, and external vendors, including athletic and video production.  This position must also demonstrate a strong commitment to providing exceptional customer service. On larger events, this position serves as a point of contact for visiting production crews as needed. The Technical Operations Manager for Production & Sports Complex must be skilled in set up, operation, and breakdown of our most complex audio/visual equipment set ups, including ETC lighting consoles, Midas audio consoles, Tricaster video systems, and Daktronics display and scoring equipment. Must be capable of reacting quickly to situations in case of equipment failure or last-minute requests for services. This position may deliver event-related audio/visual equipment to various locations on campus using authorized university vehicles. SECU Arena and Unitas Stadium: Operation, programming, and maintenance of the digital display boards, video production systems, audio systems, Daktronics control and scoring systems, production TV truck tie-in, rigging within allowable boundaries, and load-in/load-out procedures for all events in order to protect all University facilities. Ensure emergency announcement and procedures are in place in the case of severe weather. Must be knowledgeable of ECS and Environmental Health and Safety (EH&S) standards and meet with the other staff members weekly to review the upcoming week’s events to effectively plan and schedule staff and inventory. Additionally, must be knowledgeable of audio standards to maintain good neighbor relationships. During certain events, this position supervises student/on-call/full-time senior event technicians during events. Responsibilities include ongoing training of staff and ensuring proper safety measures are in place and followed. Provide feedback to the Senior Technical Operations Manager concerning performance of student/on-call senior event technician employees. Assist in the administrative processes of inputting technical work orders, creating estimates of expense, coordinating equipment repair and upgrades, and coordinating closed captioning for all ECS events as needed to adhere to campus ADA compliance. Assist in equipment inventory control, conduct routine tours of ECS supported facilities. As part of routine duties, organize storage rooms and inspect condition of audio/visual equipment, reporting equipment in need of repair to proper personnel. Make minor repairs to equipment as necessary to ensure proper operation and safety standards.   The position must demonstrate a strong commitment to providing exceptional guest services and meeting clients’ needs. Carry out the general duties associated with the position in order to maintain efficient and effective realization of departmental goals and assist with the successful execution of events. Research, manage, and coordinate rental or procurement of technical equipment for large or special events. Perform other duties as assigned.

Qualifications and Skills
Required:
  • Bachelor's degree
  • Three years of experience in live event production or related field.  
  • Technical skills as per job duties
  • Troubleshooting A/V equipment as needed
  • Strong communication skills
  • Strong organization and coordination skills
  • Strong time management skills, ability to prioritize work and schedule assignments
  • Strong analytical and problem solving skills; investigate and analyze information and draw appropriate conclusions
  • Ability to work independently and under limited supervision
  • Candidates must possess and maintain a valid Maryland Non-commercial Class C or equivalent driver’s license with no more than 5 points, pass the DOT Physical Exam, and obtain Forklift Operator Certification with training provided. 
Preferred:
  • Basic understanding of computer networking 
  • Demonstrated experience in staff supervision; training and evaluating 
  • Experience working in a higher education environment
  • Experience in project management
  • Previous experience with Filemaker, 25Live, and Subitup software


Organization: Student Affairs Division
Primary Location: Main Campus
Job Posting: Jul 23, 2024