CRM Solutions Manager

4 days ago

Jacksonville, United States Vaco Full time

**No sponsorship 
**Must be located in Jacksonville, FL or willing to relocate.

The CRM Solutions Manager is responsible for managing all activities related to our Salesforce-CRM full-cycle implementation projects.

Key Responsibilities

  • Develop and manage the execution of comprehensive project work plans that control resources, schedules, costs, risk, quality, scope, and changes
  • Responsible for collaborating with project managers, business analysts, and other developers to define deliverables and communicate project status in the design, development, testing, and deploying of solutions including dashboards, interfaces, and integrations
  • Drive the delivery of quality software, effectively balancing between speed-to-market pressure and the need to build for the future scale
  • Ensure that operational expectations are clearly defined and communicated to staff to enable quick responses to incidents
  • Provide support and guidance to employees in conducting thorough root cause analyses within established service level agreements (SLAs)
  • Responsible for prioritizing engineering backlog items to maintain a healthy and stable technology stack

Qualifications

  • Bachelor's degree in computer science, information systems, or other related field

  • 5 years experience in all phases of technical CRM development, implementation, testing, and integration processes
  • 3 years managerial experience, managing development and project teams
  • Experience with Agile development framework
  • Skilled in resolving escalated issues arising from operations and requiring coordination with other departments
  • Skilled with SFDC toolkit, VisualForce, Apex, and Lighting Web Components
  • Familiarity with utilizing SQL, CSS, Java, JavaScript, Python, DHTML, HTML, JSON, XML, AJAX, jQuery
  • Knowledge of REST/SOAP APIs.

Preferred Qualifications

  • Salesforce Platform Developer or Salesforce Architect certification

What we offer

  • Base salary and bonus program
  • Medical, dental, vision, life insurance effective on date of hire
  • Generous 401(k) Plan
  • Defined Contribution Plan
  • Paid vacation and paid holidays

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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