CRM Solutions Manager

3 weeks ago

Jacksonville, United States Swisher International, Inc Full time

Description


For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you’re ready to create excitement and drive what’s next in the industry, we’d love to hear from you.

The CRM Solutions Manager is responsible for managing all activities related to our Salesforce-CRM full-cycle implementation projects.

Key Responsibilities

Develop and manage the execution of comprehensive project work plans that control resources, schedules, costs, risk, quality, scope, and changes
Responsible for collaborating with project managers, business analysts, and other developers to define deliverables and communicate project status in the design, development, testing, and deploying of solutions including dashboards, interfaces, and integrations
Drive the delivery of quality software, effectively balancing between speed-to-market pressure and the need to build for the future scale
Ensure that operational expectations are clearly defined and communicated to staff to enable quick responses to incidents
Provide support and guidance to employees in conducting thorough root cause analyses within established service level agreements (SLAs)
Responsible for prioritizing engineering backlog items to maintain a healthy and stable technology stack

Qualifications

Bachelor's degree in computer science, information systems, or other related field


5 years experience in all phases of technical CRM development, implementation, testing, and integration processes
3 years managerial experience, managing development and project teams
Experience with Agile development framework
Skilled in resolving escalated issues arising from operations and requiring coordination with other departments
Skilled with SFDC toolkit, VisualForce, Apex, and Lighting Web Components
Familiarity with utilizing SQL, CSS, Java, JavaScript, Python, DHTML, HTML, JSON, XML, AJAX, jQuery
Knowledge of REST/SOAP APIs.

Preferred Qualifications


Salesforce Platform Developer or Salesforce Architect certification

What we offer

Base salary and bonus program
Medical, dental, vision, life insurance effective on date of hire
Generous 401(k) Plan
Defined Contribution Plan
Paid vacation and paid holidays
Tuition reimbursement
Professional growth and development programs to help advance your career





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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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