Event Support Coordinator

3 weeks ago

Northampton, United States InsideHigherEd Full time
If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.Information Technology ServicesJob Description

The Class & Event Support Team in Information Technology Services at Smith College is looking for an energetic, organized person familiar with AV technologies, who would be responsible for the oversight and coordination of class and event related IT support. The person in this position ensures that the technology and technical support needed for events is available and present based on support requests, consults with end-users on the technology needs for their events, provides guidance on best practices and instruction on the use of event and classroom technology, helps to maintain AV equipment and computers in classrooms and event spaces.

Job Summary
Responsible for the oversight and coordination of event related IT support as part of the Classroom and Events Support team. Ensure the
technology and technical support needed for events is available and present based on support requests. Consult with end-users on the technology
needs for their events, including providing guidance on best practices and instruction on the use of event and classroom technology, as needed.
Supervise, train and support student classroom and event consultants. Maintain AV equipment and computers in event spaces and provide direct
technology support to major campus events.

Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work
environment.


Essential Functions
Event Support

  • Responsible for processing and fulfillment of event support requests, either directly or through oversight and supervision of student workers; including
  • scheduling equipment and support as needed.
  • Ensure requests are handled correctly and in a timely manner.
  • Provide level two support for student consultants and users in classrooms and event spaces including during evening and weekend hours.
  • Consult with Smith community members on event support needs and provides direct support for Smith sponsored standard and high profile events.
  • Instruct faculty, students, staff, and visitors on how to use classroom equipment and campus network.

Student Worker Supervision

  • Hire, train and supervise a staff of approximately 20 students to provide direct support for class and event technology needs.
  • Monitor students consultants' work to ensure requests are being handled appropriately and with an emphasis on excellent customer service.
  • Hardware support and maintenance.
  • Assists with the testing and maintenance of event space and classroom A/V and computer equipment.


Other Functions
Cross-team and Professional development

  • Participates in cross-team projects, attends teams meetings and performs other duties as required.
  • Maintains professional skills, remaining current with leading practices in the industry and within Higher Education.


All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.


Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)
Associate's degree plus at least one year relevant experience and/or an equivalent combination of education and experience.

Direct experience with audiovisual and sound systems, including microphone setup required.


Experience working with individuals from diverse backgrounds.

Preferred Qualifications
Experience in a service organization, particularly at a college or university; and direct supervisory experience of student workers, is highly desirable.

Experience with calendar, spreadsheet and scheduling applications.


Skills
Familiarity with, including the ability to set up, troubleshoot, and maintain, audio-visual, computing and projection equipment. Excellent customer service and communications skills. Strong organization, attention to detail and accuracy; Ability to work effectively on multiple concurrent projects; good judgment;
discretion and ability to maintain confidentiality; demonstrated ability to partner with diverse teams throughout an organization and to work effectively with
end users of varying technical knowledge to deliver solutions; strong troubleshooting skills; excellent training skills and strong aptitude to learn new
technologies quickly.


Additional Information
Although this position will typically operate under the College’s regular
business hours, there will be a need to work some evenings or weekends to support events. The frequency of these instances can vary from
occasional to weekly.


All successful ITS staff are known for effectively applied expertise, thoughtful attention to detail, timely and appropriately calibrated follow-up, proactive and constructive problem-solving, openness to new approaches, and for building effective partnerships and trust within ITS, across thenCollege and (where relevant) with external partners.

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application. You will NOT be able to attach additional files after you have hit the Submit button.Review of applications will beginAugust 26, 2024Position Type:RegularAbout Smith CollegeLocated in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges. Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.

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