Workplace Accommodation Specialist

4 weeks ago

Norfolk, United States Booz Allen Hamilton Full time
Workplace Accommodation Specialist

The Opportunity:

As a professional in Business Services, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal and external customers and leadership to understand needs and gain insight into Business Services performance.

As a member of the Human Resource Administrative Team, you will perform management, administrative, processing, reporting, facilitation, and auditing responsibilities, including processing accommodation requests, engagement with business, reviewing, seeking approval, providing client collaterals to the business, and reviewing alternative solutions to requested accommodation as needed. Oversee implementation and monitoring, partnering with internal teams and vendors to assist with the facilitation of accommodation (i.e., furniture, etc.), formalizing approved accommodation, and following up to ensure accommodation is working well, consultation and coaching regarding complex accommodation matters and other partnering teams to resolve escalated inquiries, system maintenance, intake notes, communication with business, orders placed in conjunction with the accommodation, formalized accommodation memo etc. Due to the nature of work performed within this facility, U.S. citizenship is required.

How You’ll Contribute:

  • Ensure compliance with policies and federal and state laws, including daily oversight, corrective actions, and escalations

  • Track, and report on program metrics

  • Triage, self-assign, and respond to medium to high risk complexity accommodation requests and inquiries in conjunction with the Accommodation Team service level agreement

  • Conduct individualized intake and review each accommodation request

  • Maintain a record of the interactive accommodation process (i.e., notes, communication, memos, etc.) within the internal request management tool

  • Escalation and final resolution point on requests

  • Engage with the business to review and seek support for the requested accommodation

  • Maintain the confidentiality of sensitive employee information

  • Partner with and manage relationships with internal teams and external vendors to assist with the facilitation of accommodations

  • Respond to inquiries and questions and provide guidance to employees, leadership, and other staff regarding the accommodation program or process and recommendations

  • Maintain currency of knowledge concerning technology, equipment, workplace arrangements applicable laws, regulations, standards, or systems

Ready to build the future for the better?

Join us. The world can’t wait.

You Have:

  • 5+ years of experience as a human resources consultant, leave and disability manager, or workplace accommodations specialist

  • Experience in facilitating the interactive process in conjunction with the Americans with Disabilities Act (ADA) and local laws

  • Experience in facilitating requests in conjunction with HIPAA, and Federal and State privacy laws and regulations

  • Experience with managing and utilizing independent judgment to impart confidential information

  • Experience with analyzing, problem-solving, organizing, managing multiple priorities, and following up in a fast-paced environment

  • Experience with Microsoft Office, including Outlook, Excel, and Teams

  • Ability to analyze employment-related issues, engage in complex HR and personnel discussions, and integrate partners to accomplish objectives

  • Ability to influence at all levels of the organization

  • HS diploma or GED

Nice If You Have:

  • Knowledge of workplace ergonomics and performing assessments

  • Knowledge of digital and technology accessibility standards and practices

  • Ability to be detail-oriented and analyze, problem solve, and organize and manage multiple priorities

  • Possession of excellent written and verbal communication skills

  • Bachelor’s degree

Create Your Career:

Grow With Us

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.

Support Your Well-Being

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more.

Your Candidate Journey

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $54,000.00 to $123,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

  • If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
  • If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

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