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Client Services Administrator

2 months ago

Queens, United States Vaco Full time
Job Description: Client Services Administrator (Temporary to Permanent)

Location: Long Island City, NY (*5 days a week onsite*)
Pay Rate: $28/hr - $32/hr 

Company: Building Management/Services Organization

Position Summary:

We are seeking a highly organized and detail-oriented Client Services Administrator to join our dynamic team. The ideal candidate will have a strong background in RFP management and a passion for providing exceptional client service. This role will be instrumental in supporting our clients throughout the RFP process, ensuring timely delivery of high-quality proposals.

Responsibilities:

  • RFP Management:

    • Coordinate and manage the entire RFP process, from initial intake to proposal submission.
    • Gather and analyze RFP requirements, ensuring a thorough understanding of client needs.
    • Develop and maintain standardized RFP response templates.
    • Collaborate with internal teams to gather necessary information and ensure timely completion of RFP responses.
    • Track and manage RFP deadlines, ensuring timely submission of proposals.

  • Client Relationship Management:

    • Build and maintain strong relationships with clients, acting as a primary point of contact for all RFP-related inquiries.
    • Proactively address client concerns and provide timely updates on RFP progress.
    • Identify opportunities to enhance client satisfaction and deepen relationships.

  • Administrative Support:

    • Manage administrative tasks associated with RFP management, such as filing, tracking, and reporting.
    • Coordinate with internal teams to ensure efficient communication and collaboration.
    • Maintain accurate records and documentation related to RFP activities.

Qualifications:

  • Bachelor's degree or equivalent experience.
  • Minimum of [number] years of experience in client services or a related field.
  • Proven experience in RFP management, including gathering requirements, developing responses, and tracking deadlines.
  • Strong organizational skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently and as part of a team.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.