Part-Time Information Technology Support Specialist

2 months ago

State College, United States Applied Research Laboratory at the Penn State University Full time

ARL's Supply Chain Department is looking for a self-disciplined, highly motivated, and customer service-oriented individual for the role of Part-Time IT Support Specialist to provide customer support for the Applied Research Laboratory at the Pennsylvania State University.

ARL/Penn State’s purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense (DoD), and the Intel Community (IC).

This position will be responsible for new account setup, resolving account issues, and maintaining active user accounts.

You will:

  • Assist file exchange users with password resets, MFA resets, and new account setup

  • Assist file exchange users unlock suspended accounts

  • Add/remove permissions to file exchange share spaces and delete inactive user accounts

  • Set up new file folder structures as requested by ARL staff

  • Create group permissions, troubleshoot any file access issues

  • Investigate application issues, perform cause analysis, and take corrective actions

  • Perform yearly audits

  • Create/update documentation and frequently asked questions

  • Update the user data in the Supply Chain Database; as new suppliers are added, ensure their user information is reflected in Database

Required skills/experience areas include:

  • Past success in providing ideas in written form for clear comprehension to an audience

  • Demonstrated ability to work through a difficult problem, using proper steps to define and formulate ideas to reach a solution

  • Success in an office environment, where various forms of communication and organizational skills were crucial to be effective

  • Demonstrated ability to exercise discretion

  • Ability to express yourself and ideas successfully to others in order to provide understanding

  • Demonstrated organization skills

Preferred skills/experience areas include:

  • Current secret government security clearance

Your working location will be fully on-site, located in State College, PA.

ARL at Penn State is an integral part of one of the leading research universities in the nation and serves as a University center of excellence in defense science, systems, and technologies with a focus in naval missions and related areas.

You will be subject to a government security investigation, and you must be a U.S. citizen to apply. Employment with the ARL will require successful completion of a pre-employment drug screen. 

ARL is committed to diversity, equity, and inclusion; we believe this is central to our success as a Department of Defense designated University Affiliated Research Center (UARC).  We are at our best when we draw on the talents of all parts of society, and our greatest accomplishments are achieved when diverse perspectives are part of our workforce.

FOR FURTHER INFORMATION on ARL, visit our web site at www.arl.psu.edu

 

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